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Insurance Claims Clerks

Also called: Claim Processing Specialist, Claims Processor, Claims Representative, Claims Technician

What they do:
Obtain information from insured or designated persons for purpose of settling claim with insurance carrier.
On the job, you would:
  • Enter claims information into database systems.
  • Prepare insurance claim forms or related documents and review them for completeness.
  • Calculate amount of claim.


  • customer service
  • administrative services
Arts and Humanities
  • English language
Engineering and Technology
  • computers and electronics
Math and Science
  • arithmetic, algebra, geometry, calculus, or statistics


Basic Skills
  • listening to others, not interrupting, and asking good questions
  • reading work related information
Problem Solving
  • noticing a problem and figuring out the best way to solve it


  • communicate by speaking
  • listen and understand what people say
Ideas and Logic
  • order or arrange things
  • notice when problems happen


People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
  • Attention to Detail
  • Integrity
  • Dependability
  • Cooperation
  • Self Control
  • Concern for Others


You might use software like this on the job:

Data base user interface and query software
  • Alpha Software Alpha Five
  • Data entry software
Spreadsheet software
  • Microsoft Excel
Word processing software
  • Microsoft Word


Education: (rated 3 of 5)
high school diploma/GED or
associate's degree
usually needed

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Job Outlook

Average Outlook
New job opportunities are likely in the future.
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See more details at O*NET OnLine about insurance claims clerks.