Insurance Claims & Policy Processing Clerks
Claims Processor, Claims Representative (Claims Rep), Claims Technician (Claims Tech), Underwriting Assistant
What they do:
Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.
On the job, you would:
- Prepare insurance claim forms or related documents, and review them for completeness.
- Calculate amount of claim.
- Post or attach information to claim file.
Knowledge
Business
- customer service
- administrative services
Arts and Humanities
- English language
Engineering and Technology
- computers and electronics
Skills
Basic Skills
- reading work related information
- talking to others
Problem Solving
- noticing a problem and figuring out the best way to solve it
Abilities
Verbal
- listen and understand what people say
- read and understand what is written
Ideas and Logic
- order or arrange things
- use rules to solve problems
Personality
People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
- Attention to Detail
- Dependability
- Integrity
- Cooperation
- Self Control
- Concern for Others
Technology
You might use software like this on the job:
Data base user interface and query software
- Database software
- Microsoft Access
Instant messaging software
- GroupMe
Medical software
- Medical condition coding software
- Medical procedure coding software
Education
Education: (rated 2 of 5)
high school diploma/GED or
associate's degree
usually needed
associate's degree
usually needed
Job Outlook
Below Average
New job opportunities are less likely in the future.
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See more details at O*NET OnLine about insurance claims and policy processing clerks.