Eligibility Interviewers, Government Programs
Eligibility Specialist, Eligibility Worker, Social Welfare Examiner (SWEX), Workforce Services Representative (WSR)
What they do:
Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.
On the job, you would:
- Compute and authorize amounts of assistance for programs, such as grants, monetary payments, and food stamps.
- Keep records of assigned cases, and prepare required reports.
- Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.
Knowledge
Business
- customer service
- management
Arts and Humanities
- English language
Education and Training
- teaching and course design
Engineering and Technology
- computers and electronics
Skills
Basic Skills
- talking to others
- listening to others, not interrupting, and asking good questions
Problem Solving
- noticing a problem and figuring out the best way to solve it
Social
- understanding people's reactions
- looking for ways to help people
Abilities
Verbal
- communicate by speaking
- listen and understand what people say
Ideas and Logic
- make general rules or come up with answers from lots of detailed information
- use rules to solve problems
Personality
People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
- Attention to Detail
- Integrity
- Concern for Others
- Stress Tolerance
- Dependability
- Adaptability/Flexibility
Technology
You might use software like this on the job:
Electronic mail software
- Email software
- Microsoft Outlook
Video conferencing software
- Google Meet
- Zoom
Medical software
- GE Healthcare Centricity EMR
- Medicaid management information system MMIS
Education
Education: (rated 3 of 5)
Job Outlook
Average
New job opportunities are likely in the future.
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