Eligibility Interviewers, Government Programs
Case Manager, Eligibility Specialist, Program Eligibility Specialist, Workforce Services Representative (WSR)
What they do:
Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.
On the job, you would:
- Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
- Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
- Keep records of assigned cases, and prepare required reports.
Knowledge
Business
- customer service
- administrative services
Arts and Humanities
- English language
Engineering and Technology
- computers and electronics
Math and Science
- psychology
Skills
Basic Skills
- talking to others
- listening to others, not interrupting, and asking good questions
Problem Solving
- noticing a problem and figuring out the best way to solve it
Social
- looking for ways to help people
- understanding people's reactions
Abilities
Verbal
- communicate by speaking
- listen and understand what people say
Ideas and Logic
- use rules to solve problems
- make general rules or come up with answers from lots of detailed information
Personality
People interested in this work like activities that include helping people, teaching, and talking.
They do well at jobs that need:
- Integrity
- Self Control
- Stress Tolerance
- Concern for Others
- Dependability
- Attention to Detail
Technology
You might use software like this on the job:
Electronic mail software
- Email software
- Microsoft Outlook
Video conferencing software
- Google Meet
- Zoom
Medical software
- GE Healthcare Centricity EMR
- Medicaid management information system MMIS
Education
Education: (rated 3 of 5)
high school diploma/GED or
bachelor's degree
usually needed
bachelor's degree
usually needed
Job Outlook
Below Average
New job opportunities are less likely in the future.
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See more details at O*NET OnLine about eligibility interviewers, government programs.