“Keeping information organized and getting things done” could be the motto of information clerks everywhere. And they do work everywhere— courts of law, hospitals, license offices, airports… just about every business out there... employs information clerks. Information clerks process many kinds of information both online and in print. They receive requests, orders, and applications, explain procedures, enter and retrieve data, and file documents. Some—such as front desk clerks— interact with the public frequently, and also handle fees and payments. These clerks often administer private information, so integrity is an essential quality in this field. They are also skilled at using different office equipment and have an excellent understanding of data storage tools and procedures. Although information clerks are employed in many industries, most work in government agencies, hotels, and healthcare facilities. While most work normal fulltime office hours, part-time schedules are common for file clerks and hotel clerks, who also often work evenings, weekends, and holidays. For those clerks who deal with dissatisfied customers, positions can be stressful at times. Clerks who work at airline ticket —or shipping—counters handle heavy luggage or packages, sometimes up to 100 pounds. Information clerks typically need a high school diploma and learn their skills on the job. In some positions, employers may prefer candidates with college experience or an associate’s degree.
What they do:
Compile and keep personnel records. Record data for each employee, such as address, weekly earnings, absences, amount of sales or production, supervisory reports, and date of and reason for termination. May prepare reports for employment records, file employment records, or search employee files and furnish information to authorized persons.
On the job, you would:
Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.
Record data for each employee, including such information as addresses, weekly earnings, absences, amount of sales or production, supervisory reports on performance, and dates of and reasons for terminations.
Explain company personnel policies, benefits, and procedures to employees or job applicants.
Business
human resources (HR)
administrative services
Arts and Humanities
English language
Basic Skills
listening to others, not interrupting, and asking good questions
reading work related information
Problem Solving
noticing a problem and figuring out the best way to solve it
Verbal
communicate by speaking
listen and understand what people say
Ideas and Logic
notice when problems happen
order or arrange things
People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
Attention to Detail
Cooperation
Dependability
Integrity
Concern for Others
Adaptability/Flexibility
You might use software like this on the job:
Data base user interface and query software
Database software
Microsoft Access
Word processing software
Google Docs
Microsoft Word
Human resources software
Human resource management software HRMS
Workscape HR Service Center
bachelor's degree or associate's degree usually needed
Get started on your career:
New job opportunities are less likely in the future.
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