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General & Operations Managers

Also called: Operations Manager, General Manager (GM), Director of Operations, Plant Manager

Where in the Navy? In the Navy: AOC Director; Aviation Support Equipmentman; CWO - Operations, Aviation; Commander, Operating Forces Command; Electronics Technician; Interior Communications Electrician; LDO - Operations, Aviation; Ocean Systems Operations Officer; Squadron Commanding Officer; Staff Readiness Officer (Damage Control)

What they do:
Plan, direct, or coordinate the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.
On the job, you would:
  • Oversee activities directly related to making products or providing services.
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Knowledge

Business
  • management
  • customer service
Math and Science
  • arithmetic, algebra, geometry, calculus, or statistics
Engineering and Technology
  • computers and electronics
Arts and Humanities
  • English language

Skills

Basic Skills
  • listening to others, not interrupting, and asking good questions
  • reading work related information
Problem Solving
  • noticing a problem and figuring out the best way to solve it
Social
  • changing what is done based on other people's actions
  • understanding people's reactions

Abilities

Verbal
  • communicate by speaking
  • listen and understand what people say
Ideas and Logic
  • notice when problems happen
  • use rules to solve problems

Personality

People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
  • Dependability
  • Attention to Detail
  • Leadership
  • Self Control
  • Initiative
  • Integrity

Technology

You might use software like this on the job:

Customer relationship management CRM software
  • Sage ACT!
  • Salesforce.com Salesforce CRM
Electronic mail software
  • IBM Lotus Notes
  • Microsoft Outlook
Internet browser software
  • Microsoft Internet Explorer
  • Web browser software

Education

Education: (rated 3 of 5)
associate's degree or
bachelor's degree
usually needed

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Job Outlook

Bright Outlook
New job opportunities are very likely in the future.
Salary
$95,440
per year, on average
Green
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See more details at O*NET OnLine about general and operations managers.