Also called: Casino Shift Manager, Floor Supervisor, Shift Supervisor, Table Games Supervisor
What they do:Supervise and coordinate activities of workers in assigned gaming areas. Circulate among tables and observe operations. Ensure that stations and games are covered for each shift. May explain and interpret operating rules of house to patrons. May plan and organize activities and services for guests in hotels/casinos. May address service complaints.
On the job, you would:
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
- Greet customers and ask about the quality of service they are receiving.
Math and Science
Arts and Humanities
Safety and Government
Ideas and Logic
People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
You might use software like this on the job:
Word processing software
Electronic mail software
You might like a career in one of these industries:
See more details at O*NET OnLine about gaming supervisors.