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Eligibility Interviewers, Government Programs

Also called: Case Manager, Eligibility Specialist, Program Eligibility Specialist, Workforce Services Representative (WSR)

Where in the Navy? In the Navy: Master-At-Arms

What they do:
Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.
On the job, you would:
  • Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
  • Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
  • Keep records of assigned cases, and prepare required reports.

Knowledge

Business
  • customer service
  • administrative services
Arts and Humanities
  • English language
Engineering and Technology
  • computers and electronics
Math and Science
  • psychology

Skills

Basic Skills
  • talking to others
  • listening to others, not interrupting, and asking good questions
Problem Solving
  • noticing a problem and figuring out the best way to solve it
Social
  • looking for ways to help people
  • understanding people's reactions

Abilities

Verbal
  • communicate by speaking
  • listen and understand what people say
Ideas and Logic
  • use rules to solve problems
  • make general rules or come up with answers from lots of detailed information

Personality

People interested in this work like activities that include helping people, teaching, and talking.
They do well at jobs that need:
  • Integrity
  • Self Control
  • Stress Tolerance
  • Concern for Others
  • Dependability
  • Attention to Detail

Technology

You might use software like this on the job:

Medical software
  • GE Healthcare Centricity software
  • Medicaid management information system MMIS software
Electronic mail software
  • Email software
  • Microsoft Outlook Hot Technology
Data base user interface and query software
  • Data entry software Hot Technology
  • Microsoft Access Hot Technology

Education

Education: (rated 3 of 5)
high school diploma/GED or
bachelor's degree
usually needed

Get started on your career:

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Job Outlook

Below Average Outlook
New job opportunities are less likely in the future.
Salary
$43,170
per year, on average
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