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Eligibility Interviewers, Government Programs

Also called: Career Consultant, Eligibility Specialist, Work Force Advisor, Workforce Services Representative (WSR)

Where in the Navy? In the Navy: Master-At-Arms

What they do:
Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.
On the job, you would:
  • Answer applicants' questions about benefits and claim procedures.
  • Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
  • Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.


  • customer service
  • administrative services
Safety and Government
  • law and government
Math and Science
  • arithmetic, algebra, geometry, calculus, or statistics
Engineering and Technology
  • computers and electronics


Basic Skills
  • talking to others
  • listening to others, not interrupting, and asking good questions
Problem Solving
  • noticing a problem and figuring out the best way to solve it
  • understanding people's reactions
  • looking for ways to help people


  • communicate by speaking
  • listen and understand what people say
Ideas and Logic
  • notice when problems happen
  • use rules to solve problems


People interested in this work like activities that include helping people, teaching, and talking.
They do well at jobs that need:
  • Self Control
  • Stress Tolerance
  • Integrity
  • Dependability
  • Attention to Detail
  • Independence


You might use software like this on the job:

Medical software
  • GE Healthcare Centricity software
  • Medicaid management information system MMIS software
Electronic mail software
  • Email software
  • Microsoft Outlook
Data base user interface and query software
  • Data entry software
  • Microsoft Access


Education: (rated 3 of 5)
high school diploma/GED or
associate's degree
usually needed

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Job Outlook

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See more details at O*NET OnLine about eligibility interviewers, government programs.