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Concierges

Also called: Chef Concierge, Concierge, Guest Service Agent, Lobby Concierge

What they do:
Assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.
On the job, you would:
  • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
  • Make travel arrangements for sightseeing or other tours.

Knowledge

Business
  • customer service
  • administrative services
Arts and Humanities
  • English language
Engineering and Technology
  • computers and electronics

Skills

Basic Skills
  • listening to others, not interrupting, and asking good questions
  • talking to others
Social
  • looking for ways to help people
  • understanding people's reactions
Problem Solving
  • noticing a problem and figuring out the best way to solve it

Abilities

Verbal
  • communicate by speaking
  • listen and understand what people say
Ideas and Logic
  • notice when problems happen
  • use rules to solve problems

Personality

People interested in this work like activities that include helping people, teaching, and talking.
They do well at jobs that need:
  • Integrity
  • Attention to Detail
  • Dependability
  • Concern for Others
  • Self Control
  • Cooperation

Technology

You might use software like this on the job:

Accounting software
  • Billing software
  • Budgeting software
Spreadsheet software
  • Microsoft Excel
Electronic mail software
  • Microsoft Outlook

Education

Education: (rated 3 of 5)
high school diploma/GED or
some college
usually needed

Job Outlook

Bright Outlook
New job opportunities are very likely in the future.
Salary
$27,810
per year, on average
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See more details at O*NET OnLine about concierges.