Concierges

social interests monitor requests take messages personal service provide directions business service local information guests

Chef Concierge, Club Concierge, Guest Service Agent, Hotel Concierge

What they do:
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
On the job, you would:
  • Provide directions to guests.
  • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.

Knowledge

Business

  • customer service
  • administrative services

Arts and Humanities

  • English language

Engineering and Technology

  • computers and electronics

Transportation

  • movement of people or goods by air, rail, sea, or road

Skills

Basic Skills

  • listening to others, not interrupting, and asking good questions
  • talking to others

Social

  • looking for ways to help people
  • understanding people's reactions

Abilities

Verbal

  • communicate by speaking
  • listen and understand what people say

Ideas and Logic

  • notice when problems happen
  • use rules to solve problems

Personality

People interested in this work like activities that include helping people, teaching, and talking.

They do well at jobs that need:

  • Attention to Detail
  • Integrity
  • Cooperation
  • Dependability
  • Adaptability/Flexibility
  • Initiative

Technology

You might use software like this on the job:

Electronic mail software

  • Microsoft Outlook Hot Technology In Demand

Presentation software

  • Microsoft PowerPoint Hot Technology

Accounting software

  • Billing software
  • Budgeting software

Education

Education: (rated 3 of 5)
high school diploma/GED or
some college
usually needed

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Job Outlook

Average
New job opportunities are likely in the future.
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