Reservation & Transportation Ticket Agents & Travel Clerks

conventional interests examine documentation computer obtain information accommodation check baggage service transportation direct passenger

Airport Sales Agent, Reservation Agent, Reservations Agent, Tour Sales Representative

What they do:
Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
On the job, you would:
  • Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
  • Confer with customers to determine their service requirements and travel preferences.
  • Prepare customer invoices and accept payment.

Knowledge

Business

  • customer service

Arts and Humanities

  • English language

Engineering and Technology

  • computers and electronics

Safety and Government

  • public safety and security

Skills

Basic Skills

  • listening to others, not interrupting, and asking good questions
  • talking to others

Social

  • looking for ways to help people
  • understanding people's reactions

Problem Solving

  • noticing a problem and figuring out the best way to solve it

Abilities

Verbal

  • communicate by speaking
  • listen and understand what people say

Ideas and Logic

  • order or arrange things
  • notice when problems happen

Personality

People interested in this work like activities that include data, detail, and regular routines.

They do well at jobs that need:

  • Social Orientation
  • Cooperation
  • Attention to Detail
  • Dependability
  • Self-Control
  • Integrity

Technology

You might use software like this on the job:

Data base user interface and query software

  • Microsoft Access
  • Property management system PMS software

Presentation software

  • Microsoft PowerPoint

Electronic mail software

  • Email software
  • Microsoft Outlook

Education

high school diploma/GED or
some college
usually needed

Get started on your career:

Find Certifications
Apprenticeship.gov

Job Outlook

Average
New job opportunities are likely in the future.

Salary:

$44,390
$32,140
$78,150
Check out my state
Local Salary Info
Find Jobs

Explore More

You might like a career in one of these industries:

See more details at O*NET OnLine about Reservation & Transportation Ticket Agents & Travel Clerks.