Whether they’re renting out a steam-powered carpet cleaner, receiving an antique lamp for repair, or writing up a service order for a fishing boat, counter and rental clerks help customers meet their needs for equipment and services. Counter and rental clerks receive orders for repairs, rentals, and services. They provide information and recommendations to customers, handle cash transactions, and keep records. Rental clerks train customers on basic equipment use and safety guidelines, and provide advice for their particular situation. Clerks check over equipment when it’s returned to ensure that it isn’t damaged, and remains well-maintained. Counter and rental clerks work in a wide variety of settings, including hardware stores, auto rental desks, bicycle, boat, or ski rentals, dry cleaners, and repair shops. Part-time work is common, but some jobs are full time, and busy season hours can be more than 40 hours a week. Attention to detail is essential in this role, along with strong customer service skills and the ability to deal with conflict. There are no formal education requirements for counter and rental clerks and most training is done on the job.
What they do:
Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute cost, and accept payment.
On the job, you would:
Compute charges for merchandise or services and receive payments.
Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
Explain rental fees, policies, and procedures.
Business
customer service
administrative services
Arts and Humanities
English language
Math and Science
arithmetic, algebra, geometry, calculus, or statistics
Basic Skills
listening to others, not interrupting, and asking good questions
talking to others
Social
looking for ways to help people
understanding people's reactions
Verbal
listen and understand what people say
communicate by speaking
Ideas and Logic
notice when problems happen
order or arrange things
People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
Attention to Detail
Dependability
Self Control
Cooperation
Integrity
Stress Tolerance
You might use software like this on the job:
Data base user interface and query software
Database software
Oracle Database
Presentation software
Microsoft PowerPoint
Spreadsheet software
Microsoft Excel
high school diploma/GED or bachelor's degree usually needed
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