Whether they’re caring for guests at a hotel or shepherding travelers’ luggage onto buses and planes, baggage porters and bellhops lighten the loads of travelers. At airports and other transit hubs, baggage porters assist with checking luggage, they receive and label baggage and boxes, and provide information for travelers. They may also be expected to keep an eye out for any suspicious activity or items. At hotels, bellhops greet incoming guests, handle their luggage and guide them around facilities. Bellhops and porters may also be responsible for other duties, such as giving guests directions, setting up conference rooms, delivering messages and room service orders, and assisting guests with special needs. Baggage porters and bellhops usually work full-time schedules, although hours may flex depending on the week’s events and activities at a hotel or resort. These workers typically need a high school diploma or equivalent.
What they do:
Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.
On the job, you would:
Receive and mark baggage by completing and attaching claim checks.
Greet incoming guests and escort them to their rooms.
Transport guests about premises and local areas, or arrange for transportation.
Business
customer service
Arts and Humanities
English language
Safety and Government
public safety and security
Transportation
movement of people or goods by air, rail, sea, or road
Basic Skills
listening to others, not interrupting, and asking good questions
talking to others
Problem Solving
noticing a problem and figuring out the best way to solve it
Verbal
communicate by speaking
listen and understand what people say
Attention
do two or more things at the same time
pay attention to something without being distracted
Endurance
exercise for a long time without getting out of breath
People interested in this work like activities that include practical, hands-on problems and solutions.
They do well at jobs that need:
Dependability
Attention to Detail
Integrity
Self Control
Concern for Others
Cooperation
You might use software like this on the job:
Office suite software
Corel WordPerfect Office Suite
Microsoft Office
Spreadsheet software
Microsoft Excel
Electronic mail software
Microsoft Outlook
no high school diploma/GED or high school diploma/GED usually needed
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