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Hotel, Motel, & Resort Desk Clerks

Also called: Front Desk Agent, Front Desk Clerk, Guest Services Agent (GSA), Night Auditor

What they do:
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
On the job, you would:
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.

Knowledge

Business
  • customer service
  • administrative services
Arts and Humanities
  • English language
Safety and Government
  • public safety and security
Engineering and Technology
  • computers and electronics

Skills

Basic Skills
  • talking to others
  • listening to others, not interrupting, and asking good questions
Social
  • understanding people's reactions
  • looking for ways to help people
Problem Solving
  • noticing a problem and figuring out the best way to solve it

Abilities

Verbal
  • communicate by speaking
  • listen and understand what people say
Ideas and Logic
  • notice when problems happen
  • group things in different ways

Personality

People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
  • Attention to Detail
  • Concern for Others
  • Dependability
  • Integrity
  • Self Control
  • Stress Tolerance

Technology

You might use software like this on the job:

Facilities management software
  • ASI FrontDesk
  • InnQuest roomMaster
Spreadsheet software
  • Microsoft Excel Hot Technology
Electronic mail software
  • Microsoft Outlook Hot Technology

Education

Education: (rated 2 of 5)
high school diploma/GED or
some college
usually needed

Get started on your career:

Find Certifications Registered Apprenticeship

Job Outlook

Bright Outlook
New job opportunities are very likely in the future.
Salary
$22,070
$17,470
$31,850
Check out my state Local Salary Info Find Jobs

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See more details at O*NET OnLine about hotel, motel, and resort desk clerks.