Hotel, Motel, & Resort Desk Clerks
Front Desk Agent, Front Desk Clerk, Guest Services Agent (GSA), Night Auditor
What they do:
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
On the job, you would:
- Greet, register, and assign rooms to guests of hotels or motels.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Contact housekeeping or maintenance staff when guests report problems.
Business
- customer service
- administrative services
Arts and Humanities
Engineering and Technology
- computers and electronics
Math and Science
- arithmetic, algebra, geometry, calculus, or statistics
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Basic Skills
- talking to others
- listening to others, not interrupting, and asking good questions
Social
- understanding people's reactions
- looking for ways to help people
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Verbal
- communicate by speaking
- listen and understand what people say
Ideas and Logic
- notice when problems happen
- order or arrange things
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People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
- Concern for Others
- Dependability
- Cooperation
- Self Control
- Stress Tolerance
- Attention to Detail
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You might use software like this on the job:
Facilities management software
- ASI FrontDesk
- InnQuest roomMaster
Spreadsheet software
Electronic mail software
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high school diploma/GED or
no high school diploma/GED
usually needed
Get started on your career:
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New job opportunities are very likely in the future.
$22,070
per year, on average
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You might like a career in one of these industries:
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