“Keeping information organized and getting things done” could be the motto of information clerks everywhere. And they do work everywhere— courts of law, hospitals, license offices, airports… just about every business out there... employs information clerks. Information clerks process many kinds of information both online and in print. They receive requests, orders, and applications, explain procedures, enter and retrieve data, and file documents. Some—such as front desk clerks— interact with the public frequently, and also handle fees and payments. These clerks often administer private information, so integrity is an essential quality in this field. They are also skilled at using different office equipment and have an excellent understanding of data storage tools and procedures. Although information clerks are employed in many industries, most work in government agencies, hotels, and healthcare facilities. While most work normal fulltime office hours, part-time schedules are common for file clerks and hotel clerks, who also often work evenings, weekends, and holidays. For those clerks who deal with dissatisfied customers, positions can be stressful at times. Clerks who work at airline ticket —or shipping—counters handle heavy luggage or packages, sometimes up to 100 pounds. Information clerks typically need a high school diploma and learn their skills on the job. In some positions, employers may prefer candidates with college experience or an associate’s degree.
What they do:
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
On the job, you would:
Greet, register, and assign rooms to guests of hotels or motels.
Contact housekeeping or maintenance staff when guests report problems.
Issue room keys and escort instructions to bellhops.
Business
customer service
administrative services
Arts and Humanities
English language
Safety and Government
public safety and security
Engineering and Technology
computers and electronics
Basic Skills
talking to others
listening to others, not interrupting, and asking good questions
Social
understanding people's reactions
looking for ways to help people
Problem Solving
noticing a problem and figuring out the best way to solve it
Verbal
communicate by speaking
listen and understand what people say
Ideas and Logic
notice when problems happen
group things in different ways
People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
Attention to Detail
Concern for Others
Dependability
Integrity
Self Control
Stress Tolerance
You might use software like this on the job:
Facilities management software
ASI FrontDesk
InnQuest roomMaster
Data base user interface and query software
Incident tracking software
Yardi
Spreadsheet software
Microsoft Excel
high school diploma/GED or some college usually needed
Get started on your career:
New job opportunities are less likely in the future.
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