Hotel, Motel, & Resort Desk Clerks
Front Desk Agent, Front Desk Clerk, Guest Services Agent (GSA), Night Auditor
What they do:
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
On the job, you would:
- Greet, register, and assign rooms to guests of hotels or motels.
- Contact housekeeping or maintenance staff when guests report problems.
- Issue room keys and escort instructions to bellhops.
Business
- customer service
- administrative services
Arts and Humanities
Safety and Government
- public safety and security
Engineering and Technology
- computers and electronics
|
|
Basic Skills
- talking to others
- listening to others, not interrupting, and asking good questions
Social
- understanding people's reactions
- looking for ways to help people
Problem Solving
- noticing a problem and figuring out the best way to solve it
|
|
Verbal
- communicate by speaking
- listen and understand what people say
Ideas and Logic
- notice when problems happen
- group things in different ways
|
People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
- Attention to Detail
- Concern for Others
- Dependability
- Integrity
- Self Control
- Stress Tolerance
|
|
You might use software like this on the job:
Facilities management software
- ASI FrontDesk
- InnQuest roomMaster
Spreadsheet software
Electronic mail software
|
high school diploma/GED or
some college
usually needed
Get started on your career:
|
|
New job opportunities are less likely in the future.
|
|
You might like a career in one of these industries:
|
