Lodging Managers
Front Desk Manager, Front Office Manager, Hotel Manager, Resort Manager
What they do:
Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.
On the job, you would:
- Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
- Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
- Confer and cooperate with other managers to ensure coordination of hotel activities.
Knowledge
Arts and Humanities
- English language
Business
- management
- human resources (HR)
Math and Science
- arithmetic, algebra, geometry, calculus, or statistics
- psychology
Engineering and Technology
- computers and electronics
Skills
Basic Skills
- listening to others, not interrupting, and asking good questions
- talking to others
Social
- looking for ways to help people
- understanding people's reactions
Problem Solving
- noticing a problem and figuring out the best way to solve it
Abilities
Verbal
- communicate by speaking
- communicate by writing
Ideas and Logic
- notice when problems happen
- order or arrange things
Math
- choose the right type of math to solve a problem
Personality
People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
- Dependability
- Persistence
- Initiative
- Adaptability/Flexibility
- Attention to Detail
- Self Control
Technology
You might use software like this on the job:
Electronic mail software
- Email software
- Microsoft Outlook
Presentation software
- Microsoft PowerPoint
Facilities management software
- M-Tech Hotel Service Optimization System HotSOS
- UniResMan
Education
Education: (rated 4 of 5)
bachelor's degree or
no high school diploma/GED
usually needed
no high school diploma/GED
usually needed
Job Outlook
Bright
New job opportunities are very likely in the future.
Explore More
- Concierges
- First-Line Supervisors of Personal Service Workers
- Food Service Managers
- Property, Real Estate, & Community Association Managers
- Spa Managers
You might like a career in one of these industries:
See more details at O*NET OnLine about lodging managers.