First-Line Supervisors of Personal Service Workers

Adult Family Home Program Manager, Direct Care Supervisor, Resident Care Supervisor

What they do:
Supervise and coordinate activities of personal service workers.
On the job, you would:
  • Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
  • Train workers in proper operational procedures and functions and explain company policies.

Knowledge

Business

  • customer service
  • management

Arts and Humanities

  • English language

Education and Training

  • teaching and course design

Math and Science

  • psychology

Skills

Basic Skills

  • listening to others, not interrupting, and asking good questions
  • thinking about the pros and cons of different ways to solve a problem

Social

  • understanding people's reactions
  • changing what is done based on other people's actions

Problem Solving

  • noticing a problem and figuring out the best way to solve it

Abilities

Verbal

  • communicate by speaking
  • listen and understand what people say

Ideas and Logic

  • notice when problems happen
  • use rules to solve problems

Attention

  • do two or more things at the same time
  • pay attention to something without being distracted

Personality

People interested in this work like activities that include leading, making decisions, and business.

They do well at jobs that need:

  • Dependability
  • Attention to Detail
  • Concern for Others
  • Integrity
  • Self Control
  • Cooperation

Technology

You might use software like this on the job:

Spreadsheet software

  • Microsoft Excel Hot Technology

Presentation software

  • Microsoft PowerPoint Hot Technology

Electronic mail software

  • Microsoft Outlook Hot Technology

Education

Education: (rated 3 of 5)
bachelor's degree or
certificate after high school
usually needed

Get started on your career:

Find Training
Apprenticeship.gov

Job Outlook

Bright
New job opportunities are very likely in the future.
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See more details at O*NET OnLine about first-line supervisors of personal service workers.