Providing personal service to clients is a mission carried out by personnel from tour guides and caddies to hair dressers and spa staff. Their supervisors create an atmosphere of quality service and provide workers with guidance and training. Personal service worker supervisors shape service delivery starting by selecting their team and training them on company policies and operating procedures. They assign work schedules and ensure workers’ customer skills and job performance meet company expectations. Being an effective listener attuned to a customer’s experience is an essential skill. When customers take issue with an aspect of service, supervisors resolve the complaints, and, if necessary, take disciplinary action with employees. Personal service worker supervisors meet with managers for updates on policy changes, and may collaborate with colleagues and employees to develop events, new menus, or service programs. Some supervisors also sell services or products. Most supervisor positions require previous experience in the field, along with training in vocational schools, or an associate's degree.
What they do:
Supervise and coordinate activities of personal service workers.
On the job, you would:
Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
Train workers in proper operational procedures and functions and explain company policies.
Business
customer service
management
Arts and Humanities
English language
Education and Training
teaching and course design
Math and Science
psychology
Basic Skills
listening to others, not interrupting, and asking good questions
thinking about the pros and cons of different ways to solve a problem
Social
understanding people's reactions
changing what is done based on other people's actions
Problem Solving
noticing a problem and figuring out the best way to solve it
Verbal
communicate by speaking
listen and understand what people say
Ideas and Logic
notice when problems happen
use rules to solve problems
Attention
do two or more things at the same time
pay attention to something without being distracted
People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
Dependability
Attention to Detail
Concern for Others
Integrity
Self Control
Cooperation
You might use software like this on the job:
Spreadsheet software
Microsoft Excel
Presentation software
Microsoft PowerPoint
Electronic mail software
Microsoft Outlook
bachelor's degree or certificate after high school usually needed
Get started on your career:
New job opportunities are very likely in the future.
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