First-Line Supervisors of Personal Service Workers
Adult Family Home Program Manager, Direct Care Supervisor, Resident Care Supervisor
What they do:
Supervise and coordinate activities of personal service workers.
On the job, you would:
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
- Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
- Train workers in proper operational procedures and functions and explain company policies.
Knowledge
Business
- customer service
- management
Arts and Humanities
- English language
Education and Training
- teaching and course design
Math and Science
- psychology
Skills
Basic Skills
- listening to others, not interrupting, and asking good questions
- thinking about the pros and cons of different ways to solve a problem
Social
- understanding people's reactions
- changing what is done based on other people's actions
Problem Solving
- noticing a problem and figuring out the best way to solve it
Abilities
Verbal
- communicate by speaking
- listen and understand what people say
Ideas and Logic
- notice when problems happen
- use rules to solve problems
Attention
- do two or more things at the same time
- pay attention to something without being distracted
Personality
People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
- Dependability
- Attention to Detail
- Concern for Others
- Integrity
- Self Control
- Cooperation
Technology
You might use software like this on the job:
Spreadsheet software
- Microsoft Excel
Presentation software
- Microsoft PowerPoint
Electronic mail software
- Microsoft Outlook
Education
Education: (rated 3 of 5)
bachelor's degree or
certificate after high school
usually needed
certificate after high school
usually needed
Get started on your career:
Find Training
Apprenticeship.gov
Job Outlook
Bright
New job opportunities are very likely in the future.
Explore More
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- First-Line Supervisors of Office & Administrative Support Workers
- First-Line Supervisors of Passenger Attendants
You might like a career in one of these industries:
See more details at O*NET OnLine about first-line supervisors of personal service workers.