First-Line Supervisors of Housekeeping & Janitorial Workers
Environmental Services Supervisor (EVS), Executive Housekeeper, Housekeeping Supervisor, Maintenance Supervisor
What they do:
Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.
On the job, you would:
- Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services.
- Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
- Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
Knowledge
Business
- customer service
- management
Arts and Humanities
- English language
Education and Training
- teaching and course design
Safety and Government
- public safety and security
Skills
Basic Skills
- keeping track of how well people and/or groups are doing in order to make improvements
- talking to others
Problem Solving
- noticing a problem and figuring out the best way to solve it
Social
- changing what is done based on other people's actions
- looking for ways to help people
Abilities
Verbal
- communicate by speaking
- listen and understand what people say
Ideas and Logic
- notice when problems happen
- order or arrange things
Personality
People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
- Leadership
- Self Control
- Attention to Detail
- Dependability
- Integrity
- Cooperation
Technology
You might use software like this on the job:
Electronic mail software
- Email software
- Microsoft Outlook
Presentation software
- Microsoft PowerPoint
Data base user interface and query software
- Facility use software
- Microsoft Access
Education
Education: (rated 2 of 5)
high school diploma/GED or
some college
usually needed
some college
usually needed
Job Outlook
Average
New job opportunities are likely in the future.
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See more details at O*NET OnLine about first-line supervisors of housekeeping and janitorial workers.