Lodging Managers

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Front Desk Manager, Front Office Manager, Hotel Manager, Resort Manager

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What they do:
Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.
On the job, you would:
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
  • Confer and cooperate with other managers to ensure coordination of hotel activities.

Knowledge

Arts and Humanities

  • English language

Business

  • management
  • human resources (HR)

Math and Science

  • arithmetic, algebra, geometry, calculus, or statistics
  • psychology

Engineering and Technology

  • computers and electronics

Skills

Basic Skills

  • listening to others, not interrupting, and asking good questions
  • talking to others

Social

  • looking for ways to help people
  • understanding people's reactions

Problem Solving

  • noticing a problem and figuring out the best way to solve it

Abilities

Verbal

  • communicate by speaking
  • communicate by writing

Ideas and Logic

  • notice when problems happen
  • order or arrange things

Math

  • choose the right type of math to solve a problem

Personality

People interested in this work like activities that include leading, making decisions, and business.

They do well at jobs that need:

  • Dependability
  • Persistence
  • Initiative
  • Adaptability/Flexibility
  • Attention to Detail
  • Self Control

Technology

You might use software like this on the job:

Electronic mail software

  • Email software
  • Microsoft Outlook Hot Technology In Demand

Presentation software

  • Microsoft PowerPoint Hot Technology

Facilities management software

  • M-Tech Hotel Service Optimization System HotSOS
  • UniResMan

Education

Education: (rated 4 of 5)
bachelor's degree or
no high school diploma/GED
usually needed

Get started on your career:

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Job Outlook

Bright
New job opportunities are very likely in the future.
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See more details at O*NET OnLine about lodging managers.