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Lodging Managers

Also called: Front Office Manager, Hotel Manager, Resort Manager, Front Desk Manager

Where in the military? In the military: see titles from the Coast Guard or Navy.

What they do:
Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.
On the job, you would:
  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
  • Greet and register guests.
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.

Knowledge

Business
  • customer service
  • management
Arts and Humanities
  • English language
Math and Science
  • arithmetic, algebra, geometry, calculus, or statistics
Engineering and Technology
  • computers and electronics

Skills

Basic Skills
  • listening to others, not interrupting, and asking good questions
  • talking to others
Social
  • changing what is done based on other people's actions
  • looking for ways to help people
Problem Solving
  • noticing a problem and figuring out the best way to solve it

Abilities

Verbal
  • communicate by speaking
  • listen and understand what people say
Ideas and Logic
  • notice when problems happen
  • make general rules or come up with answers from lots of detailed information
Math
  • choose the right type of math to solve a problem
  • add, subtract, multiply, or divide
Attention
  • pay attention to something without being distracted

Personality

People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
  • Dependability
  • Cooperation
  • Self Control
  • Attention to Detail
  • Stress Tolerance
  • Adaptability/Flexibility

Technology

You might use software like this on the job:

Facilities management software
  • Anand Systems ASI FrontDesk
  • Execu/Tech Systems HOTEL Premium
Spreadsheet software
  • Microsoft Excel
Point of sale POS software
  • ePOS Business Solutions System 3 POS

Education

Education: (rated 3 of 5)
bachelor's degree or
high school diploma
usually needed

Get started on your career:

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Job Outlook

Below Average Outlook
New job opportunities are less likely in the future.
Salary
$46,810
per year, on average
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See more details at O*NET OnLine about lodging managers.