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Lodging Managers

Also called: Front Desk Manager, Front Office Manager, Hotel Manager, Resort Manager

Where in the military? In the military: see titles from the Air Force, Coast Guard, Marine Corps, or Navy.

What they do:
Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.
On the job, you would:
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
  • Confer and cooperate with other managers to ensure coordination of hotel activities.

Knowledge

Arts and Humanities
  • English language
Business
  • management
  • human resources (HR)
Math and Science
  • arithmetic, algebra, geometry, calculus, or statistics
  • psychology
Engineering and Technology
  • computers and electronics

Skills

Basic Skills
  • listening to others, not interrupting, and asking good questions
  • talking to others
Social
  • looking for ways to help people
  • understanding people's reactions
Problem Solving
  • noticing a problem and figuring out the best way to solve it

Abilities

Verbal
  • communicate by speaking
  • communicate by writing
Ideas and Logic
  • notice when problems happen
  • order or arrange things
Math
  • choose the right type of math to solve a problem

Personality

People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
  • Dependability
  • Persistence
  • Initiative
  • Adaptability/Flexibility
  • Attention to Detail
  • Self Control

Technology

You might use software like this on the job:

Facilities management software
  • Anand Systems ASI FrontDesk
  • Execu/Tech Systems HOTEL Premium
Customer relationship management CRM software
  • Enablez ResortSuite
Spreadsheet software
  • Microsoft Excel Hot Technology

Education

Education: (rated 4 of 5)
bachelor's degree or
no high school diploma/GED
usually needed

Get started on your career:

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Job Outlook

Average Outlook
New job opportunities are likely in the future.
Salary
$51,840
per year, on average
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See more details at O*NET OnLine about lodging managers.