Whether inspecting a restaurant’s place settings, or crunching the numbers in the back office, food service managers find their passion in keeping restaurant and food service operations smooth and profitable. As the head of sometimes large and diverse teams, these managers coordinate staff, schedule their hours, order and store supplies, and oversee food production. And when it comes to meeting health and safety standards, the buck stops with food service managers. All this while they maintain a balanced budget. To keep so many plates spinning, managers must be detail-oriented leaders with the stamina to stay organized even when the pace is fast and doesn’t let up. In food service— communication and problem-solving skills are essential— since customers’ experiences rely on them. Dealing with dissatisfied customers is part of the territory, and can be challenging. Food service managers work full time in restaurants from fast-food to fine dining, and depending on the establishment, evening, weekend, and holiday work can be common. Managers of food service in institutions such as schools, factories or office buildings, usually work traditional hours. Most managers work their way up from entry-level food service positions. A bachelor’s degree is not required, but some postsecondary education is increasingly preferred. When customers leave their dining experience satisfied, you can be sure a capable food service manager set the scene to make it possible.
What they do:
Plan, direct, or coordinate activities of an organization or department that serves food and beverages.
On the job, you would:
Keep records required by government agencies regarding sanitation or food subsidies.
Investigate and resolve complaints regarding food quality, service, or accommodations.
Maintain food and equipment inventories, and keep inventory records.
Arts and Humanities
Education and Training
teaching and course design
Manufactured or Agricultural Goods
keeping track of how well people and/or groups are doing in order to make improvements
listening to others, not interrupting, and asking good questions
looking for ways to help people
changing what is done based on other people's actions
selecting and managing the best workers for a job
managing your time and the time of other people
communicate by speaking
listen and understand what people say
Ideas and Logic
notice when problems happen
use rules to solve problems
Hand and Finger Use
hold or move items with your hands
keep your arm or hand steady
People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
Attention to Detail
You might use software like this on the job:
Point of sale POS software
DataTeam Lunch Express
Food Service Solutions POSitive ID System
Analytical or scientific software
Culinary Software Services ChefTec
Inventory management software
Army Food Management Information System
Food Service Solutions FoodCo
high school diploma/GED or some college usually needed