First-Line Supervisors of Personal Service Workers
Also called: Adult Family Home Program Manager, Direct Care Supervisor, Resident Care Supervisor
In the military: see titles from the Air Force, Marine Corps, or Navy.
In the Air Force: Flight Attendant; Flight Attendant Apprentice; Flight Attendant Apprentice, C-32/C-40; Flight Attendant Apprentice, E-4; Flight Attendant Craftsman, C-20/C-37; Flight Attendant Craftsman, C-32/C-40; Flight Attendant Helper; Flight Attendant Journeyman; Flight Attendant Journeyman, C-32/C-40; Flight Attendant Journeyman, E-4
In the Marine Corps: Marine Aide; Marine Corps Community Services Marine
In the Navy: Barber; Family Services Center Director
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Providing personal service to clients is a mission carried out by personnel from tour guides and caddies to hair dressers and spa staff. Their supervisors create an atmosphere of quality service and provide workers with guidance and training. Personal service worker supervisors shape service delivery starting by selecting their team and training them on company policies and operating procedures. They assign work schedules and ensure workers’ customer skills and job performance meet company expectations. Being an effective listener attuned to a customer’s experience is an essential skill. When customers take issue with an aspect of service, supervisors resolve the complaints, and, if necessary, take disciplinary action with employees. Personal service worker supervisors meet with managers for updates on policy changes, and may collaborate with colleagues and employees to develop events, new menus, or service programs. Some supervisors also sell services or products. Most supervisor positions require previous experience in the field, along with training in vocational schools, or an associate's degree.
What they do:Supervise and coordinate activities of personal service workers.
On the job, you would:
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
- Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
- Train workers in proper operational procedures and functions and explain company policies.
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