First-Line Supervisors of Office & Administrative Support Workers

employee enterprising problem solving management coordinate activities policy personnel review records standard procedure

Accounting Manager, Customer Service Manager, Customer Service Supervisor, Office Manager

Where in the military? Select a military branch to see samples.
Administration; Aircraft Loadmaster Craftsman, C-130H; Aircraft Loadmaster Journeyman, MC-130H; Bomber/Special Electronic Warfare and Radar Surveillance Integrated Avionics Apprentice, E-3 Computer/Electronic Warfare Systems; Contracting; Cyber Defense Operations Helper, Client Systems Operations; Equal Opportunity Craftsman; Logistics Plans; Materiel Management; Operations Management Helper
Acquisition; Cavalry Scout; Command Sergeant Major (CSM) Engineer/Military Police/Chemical Immaterial; Health Care Administration; Human Resources Technician; Intelligence Analyst; M1 Armor Crewman; PATRIOT Launching Station Enhanced Operator/Maintainer; Property Accounting Technician; Supply Systems Technician
Gunner's Mate; Information System Technician; Marine Safety Specialist Deck; Marine Safety Specialist Engineer; Master Chief Petty Officer of the Coast Guard; Medical Administration Specialty; Personnel Administration Specialty; Petty Officer; Storekeeper; Weapons Specialty
Administrative Specialist; Ammunition Technician; Aviation Ordnance Systems Technician; Financial Management Resource Analyst; Ground Command and Control (C2) Operations NCO; Inventory Management Specialist; Logistics/Embarkation Specialist; Marine Air Ground Task Force (MAGTF) Planning Specialist; Operational Contract Support Specialist; Psychological Operations (PSYOP) Specialist
Administrative Assistant; Aircrew Readiness Manager (Helicopter); Aviation Ordnanceman; Communications Manager; Flag Secretary; Mass Communications Specialist; Pay Supervisor; Printing and Publications Officer; Ship's Secretary; Submarine Administrative Manager
Administration; Financial Management and Comptroller; Health Services Management; Logistics Plans; Maintenance Management Analysis; Maintenance Management Production Craftsman; Materiel Management Craftsman; Medical Materiel; Personnel; Traffic Management Operations
What they do:
Directly supervise and coordinate the activities of clerical and administrative support workers.
On the job, you would:
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.



  • management
  • customer service

Arts and Humanities

  • English language

Engineering and Technology

  • computers and electronics


Basic Skills

  • keeping track of how well people and/or groups are doing in order to make improvements
  • listening to others, not interrupting, and asking good questions


  • changing what is done based on other people's actions
  • understanding people's reactions

Problem Solving

  • noticing a problem and figuring out the best way to solve it



  • listen and understand what people say
  • communicate by speaking

Ideas and Logic

  • notice when problems happen
  • order or arrange things


People interested in this work like activities that include leading, making decisions, and business.

They do well at jobs that need:

  • Integrity
  • Dependability
  • Leadership
  • Self Control
  • Attention to Detail
  • Concern for Others


You might use software like this on the job:

Enterprise resource planning ERP software

  • Microsoft Dynamics Hot Technology
  • SAP software Hot Technology

Data base user interface and query software

  • Blackboard software
  • Yardi software Hot Technology

Accounting software

  • Intuit QuickBooks Hot Technology
  • Sage 50 Accounting


Education: (rated 3 of 5)
bachelor's degree or
high school diploma/GED
usually needed

Get started on your career:

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Job Outlook

New job opportunities are very likely in the future.
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