First-Line Supervisors of Office & Administrative Support Workers

employee enterprising problem solving management coordinate activities policy personnel review records standard procedure

Accounting Manager, Customer Service Manager, Customer Service Supervisor, Office Manager

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Administrative Specialist; Ammunition Technician; Aviation Ordnance Systems Technician; Distribution Specialist; Flight Equipment Technician; Information Operations Specialist; Legal Administrative Officer; Logistics/Mobility Chief; Marine Corps Community Services Marine; Postal Officer
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Administration; Administration Superintendent; Financial Management and Comptroller Superintendent; Health Services Management Manager; Logistics Plans Manager; Materiel Management Craftsman; Materiel Management Superintendent; Medical Materiel Superintendent; Personnel Manager; Traffic Management Operations Craftsman
What they do:
Directly supervise and coordinate the activities of clerical and administrative support workers.
On the job, you would:
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

Knowledge

Business

  • management
  • customer service

Arts and Humanities

  • English language

Engineering and Technology

  • computers and electronics

Skills

Basic Skills

  • keeping track of how well people and/or groups are doing in order to make improvements
  • listening to others, not interrupting, and asking good questions

Social

  • changing what is done based on other people's actions
  • understanding people's reactions

Problem Solving

  • noticing a problem and figuring out the best way to solve it

Abilities

Verbal

  • listen and understand what people say
  • communicate by speaking

Ideas and Logic

  • notice when problems happen
  • order or arrange things

Personality

People interested in this work like activities that include leading, making decisions, and business.

They do well at jobs that need:

  • Integrity
  • Dependability
  • Leadership
  • Self Control
  • Attention to Detail
  • Concern for Others

Technology

You might use software like this on the job:

Enterprise resource planning ERP software

  • Microsoft Dynamics Hot Technology
  • Oracle PeopleSoft Hot Technology

Data base user interface and query software

  • Blackboard software
  • Yardi software Hot Technology

Accounting software

  • Intuit QuickBooks Hot Technology
  • Sage 50 Accounting

Education

Education: (rated 3 of 5)
bachelor's degree or
high school diploma/GED
usually needed

Get started on your career:

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Job Outlook

Bright
New job opportunities are very likely in the future.
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See more details at O*NET OnLine about first-line supervisors of office and administrative support workers.