First-Line Supervisors of Office & Administrative Support Workers

employee enterprising problem solving management coordinate activities policy personnel review records standard procedure

Accounting Manager, Customer Service Manager, Customer Service Supervisor, Office Manager

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Administration; Aircrew Flight Equipment Helper, Non-Ejection Seat Aircraft; Contracting Journeyman; Cyber Defense Operations Craftsman, Data Operations; Emergency Management Apprentice; Health Services Management; Logistics Plans Craftsman; Manpower Superintendent; Munitions Systems Apprentice; Personnel Helper
Acquisition; Cavalry Scout; Contract and Industrial Management; Health Services; Human Resources Technician; Intelligence Analyst; Medical Logistics Specialist; Paralegal Specialist; Property Accounting Technician; Supply Systems Technician
Gunner's Mate; Information System Technician; Marine Safety Specialist Deck; Marine Safety Specialist Engineer; Master Chief Petty Officer of the Coast Guard; Medical Administration Specialty; Personnel Administration Specialty; Petty Officer; Storekeeper; Weapons Specialty
Administrative Specialist; Ammunition Technician; Aviation Ordnance Systems Technician; Distribution Specialist; Flight Equipment Technician; Information Operations Specialist; Legal Administrative Officer; Logistics/Mobility Chief; Marine Corps Community Services Marine; Postal Officer
Administrative Assistant; Aircrew Readiness Manager (Helicopter); Chief of Staff; Cyberspace Language Analyst Operator; LDO - Administration; Navy Counselor (Recruiter); Personnel Manager; Radio Officer; Special Compartmented Information Security Program Specialist; Submarine Administrative Office Supervisor
Administration; Administration Superintendent; Financial Management and Comptroller Superintendent; Health Services Management Manager; Logistics Plans Manager; Materiel Management Craftsman; Materiel Management Superintendent; Medical Materiel Superintendent; Personnel Manager; Traffic Management Operations Craftsman
What they do:
Directly supervise and coordinate the activities of clerical and administrative support workers.
On the job, you would:
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.



  • management
  • customer service

Arts and Humanities

  • English language

Engineering and Technology

  • computers and electronics


Basic Skills

  • keeping track of how well people and/or groups are doing in order to make improvements
  • listening to others, not interrupting, and asking good questions


  • changing what is done based on other people's actions
  • understanding people's reactions

Problem Solving

  • noticing a problem and figuring out the best way to solve it



  • listen and understand what people say
  • communicate by speaking

Ideas and Logic

  • notice when problems happen
  • order or arrange things


People interested in this work like activities that include leading, making decisions, and business.

They do well at jobs that need:

  • Integrity
  • Dependability
  • Leadership
  • Self Control
  • Attention to Detail
  • Concern for Others


You might use software like this on the job:

Enterprise resource planning ERP software

  • Microsoft Dynamics Hot Technology
  • Oracle PeopleSoft Hot Technology

Data base user interface and query software

  • Blackboard software
  • Yardi software Hot Technology

Accounting software

  • Intuit QuickBooks Hot Technology
  • Sage 50 Accounting


Education: (rated 3 of 5)
bachelor's degree or
high school diploma/GED
usually needed

Get started on your career:

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Job Outlook

New job opportunities are very likely in the future.
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