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First-Line Supervisors of Non-Retail Sales Workers

Also called: Customer Service Supervisor, Reservations Supervisor, Sales Leader, Sales Supervisor

Where in the military? In the military: see titles from the Navy.

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What they do:
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
On the job, you would:
  • Monitor sales staff performance to ensure that goals are met.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.

Knowledge

Business
  • customer service
  • management
Arts and Humanities
  • English language
Math and Science
  • arithmetic, algebra, geometry, calculus, or statistics
Education and Training
  • teaching and course design

Skills

Basic Skills
  • keeping track of how well people and/or groups are doing in order to make improvements
  • listening to others, not interrupting, and asking good questions
Problem Solving
  • noticing a problem and figuring out the best way to solve it
Social
  • changing what is done based on other people's actions
  • understanding people's reactions

Abilities

Verbal
  • communicate by speaking
  • listen and understand what people say
Ideas and Logic
  • make general rules or come up with answers from lots of detailed information
  • use rules to solve problems
Math
  • choose the right type of math to solve a problem
  • add, subtract, multiply, or divide

Personality

People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
  • Attention to Detail
  • Integrity
  • Dependability
  • Leadership
  • Initiative
  • Self Control

Technology

You might use software like this on the job:

Customer relationship management CRM software
  • Customer information databases
  • Salesforce software Hot Technology
Video conferencing software
  • Cisco Systems WebEx
  • FuzeBox
Data base user interface and query software
  • Data entry software Hot Technology
  • Microsoft Access Hot Technology

Education

Education: (rated 4 of 5)
bachelor's degree or
some college
usually needed

Get started on your career:

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Job Outlook

Below Average Outlook
New job opportunities are less likely in the future.
Salary
$74,760
$41,780
$146,740
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See more details at O*NET OnLine about first-line supervisors of non-retail sales workers.