First-Line Supervisors of Retail Sales Workers

sale enterprising work schedule employee management service monitor sale activity instruct staff department

Department Manager, Meat Department Manager, Shift Manager, Store Manager

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Services; Services Apprentice; Services Craftsman; Services Helper; Services Journeyman; Services Superintendent
Intelligence Analyst; Unit Supply Specialist
Food Service Specialist; Marine Corps Community Services (MCCS) Officer; Marine Corps Community Services Marine
CWO - Supply Corps; LDO - Supply Corps; Mess Treasurer/Caterer; Retail Operator; Retail Services Specialist; SC - Supply Corps Officer; Ship Store Officer; Ship's Store Afloat Resale Operations Management (ROM) Manager
Services; Services Craftsman; Services Superintendent
What they do:
Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
On the job, you would:
  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.



  • customer service
  • management

Arts and Humanities

  • English language

Education and Training

  • teaching and course design

Engineering and Technology

  • computers and electronics


Basic Skills

  • listening to others, not interrupting, and asking good questions
  • talking to others


  • looking for ways to help people
  • changing what is done based on other people's actions

People and Technology Systems

  • thinking about the pros and cons of different options and picking the best one
  • figuring out how a system should work and how changes in the future will affect it



  • communicate by speaking
  • listen and understand what people say

Ideas and Logic

  • notice when problems happen
  • order or arrange things


People interested in this work like activities that include leading, making decisions, and business.

They do well at jobs that need:

  • Integrity
  • Stress Tolerance
  • Cooperation
  • Leadership
  • Dependability
  • Adaptability/Flexibility


You might use software like this on the job:

Data base user interface and query software

  • Oracle Database Hot Technology
  • Yardi software Hot Technology

Video creation and editing software

  • Apple Final Cut Pro
  • YouTube

Point of sale POS software

  • CyberMatrix POS
  • Plexis Software Plexis POS


Education: (rated 2 of 5)
high school diploma/GED or
associate's degree
usually needed

Get started on your career:

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Job Outlook

New job opportunities are very likely in the future.
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