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Computer User Support Specialists

Also called: Computer Support Specialist, Computer Technician, Information Technology Specialist (IT Specialist), Support Specialist

Where in the military? In the military: see titles from the Air Force, Army, Coast Guard, Marine Corps, or Navy.

What they do:
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
On the job, you would:
  • Oversee the daily performance of computer systems.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Enter commands and observe system functioning to verify correct operations and detect errors.

Knowledge

Engineering and Technology
  • computers and electronics
  • product and service development
Business
  • customer service
  • administrative services
Arts and Humanities
  • English language
Communications
  • telecommunications

Skills

Basic Skills
  • listening to others, not interrupting, and asking good questions
  • talking to others
Problem Solving
  • noticing a problem and figuring out the best way to solve it
Social
  • teaching people how to do something
  • changing what is done based on other people's actions

Abilities

Verbal
  • communicate by speaking
  • listen and understand what people say
Ideas and Logic
  • order or arrange things
  • notice when problems happen
Attention
  • pay attention to something without being distracted

Personality

People interested in this work like activities that include practical, hands-on problems and solutions.
They do well at jobs that need:
  • Dependability
  • Attention to Detail
  • Cooperation
  • Analytical Thinking
  • Integrity
  • Initiative

Technology

You might use software like this on the job:

Operating system software
  • Event log monitor software
  • Microsoft Windows Pre-installation Environment
Data base user interface and query software
  • Database software
  • Software asset management SAM software
Electronic mail software
  • Email software
  • IBM Lotus Notes

Education

Education: (rated 3 of 5)
bachelor's degree or
some college
usually needed

Get started on your career:

Find Training Find Certifications Registered Apprenticeship

Job Outlook

Bright Outlook
New job opportunities are very likely in the future.
Salary
$47,610
per year, on average
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See more details at O*NET OnLine about computer user support specialists.