Computer User Support Specialists
Computer Support Specialist, Computer Technician, Information Technology Specialist (IT Specialist), Support Specialist
Select a military branch to see samples.
Bomber/Special Electronic Warfare and Radar Surveillance Integrated Avionics; Bomber/Special Electronic Warfare and Radar Surveillance Integrated Avionics Apprentice, EC-130 Compass Call; Bomber/Special Electronic Warfare and Radar Surveillance Integrated Avionics Helper, E-8; Bomber/Special Electronic Warfare and Radar Surveillance Integrated Avionics Journeyman, E-3 Radar Surveillance; Cyber Defense Operations; Cyber Defense Operations Apprentice, Systems Operations; Cyber Defense Operations Helper; Cyber Defense Operations Journeyman; Cyber Systems Operations; Maintenance Management Analysis Helper
Information Technology Specialist; Network Communication Systems Specialist; Systems Automation Acquisition and Engineering
Electronics Specialty; Electronics Technician; Information System Technician
Aviation Communication Systems Technician; Aviation Logistics Information Management System (ALIMS) Specialist; Aviation Meteorological Equipment Technician, OMA/IMA; Aviation Radar Repairer; Data Systems Administrator; Intelligence Surveillance Reconnaissance (ISR) Systems Engineer; Manpower Information Systems (MIS) Analyst; Network Administrator; Signals Intelligence/Electronic Warfare Technician; Tactical Air Operations/Air Defense Systems Technician
ADP Customer Liaison Officer; AN/BYG-1 Maintainer; Communications Specialist; Cryptologic Infrastructure Maintenance Supervisor; Electronic Warfare Technician; Global Command and Control System-Maritime (GCCS-M) (Force Level 4.1) Increment 2 System Administrator; Information Systems Technician (IT) Systems Administration; Information Technology Technician Submarines; Submarine Carry-On Equipment (COE) Supervisor; Surface Cryptologic Carry-On Program (CCOP) Director
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What they do:
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
On the job, you would:
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Oversee the daily performance of computer systems.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Knowledge
Engineering and Technology
- computers and electronics
- product and service development
Business
- customer service
Arts and Humanities
- English language
Communications
- telecommunications
Skills
Basic Skills
- listening to others, not interrupting, and asking good questions
- reading work related information
Problem Solving
- noticing a problem and figuring out the best way to solve it
People and Technology Systems
- thinking about the pros and cons of different options and picking the best one
- figuring out how a system should work and how changes in the future will affect it
Abilities
Verbal
- communicate by speaking
- listen and understand what people say
Ideas and Logic
- order or arrange things
- notice when problems happen
Personality
People interested in this work like activities that include practical, hands-on problems and solutions.
They do well at jobs that need:
- Attention to Detail
- Dependability
- Cooperation
- Analytical Thinking
- Integrity
- Stress Tolerance
Technology
You might use software like this on the job:
Web platform development software
- Google Angular
- Spring Framework
Data base user interface and query software
- Blackboard software
- ServiceNow
Operating system software
- Apple iOS
- Microsoft Windows Server
Education
Education: (rated 3 of 5)
bachelor's degree or
high school diploma/GED
usually needed
high school diploma/GED
usually needed
Job Outlook
Average
New job opportunities are likely in the future.
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- Software Developers
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See more details at O*NET OnLine about computer user support specialists.