Computer User Support Specialists
Computer Support Specialist, Computer Tech (Computer Technician), IS Tech (Information Systems Technician), IT Specialist (Information Technology Specialist)
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What they do:
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
On the job, you would:
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Knowledge
Engineering and Technology
- computers and electronics
- mechanical
Business
- customer service
- management
Communications
- telecommunications
- multimedia
Arts and Humanities
- English language
Skills
Basic Skills
- listening to others, not interrupting, and asking good questions
- reading work related information
Problem Solving
- noticing a problem and figuring out the best way to solve it
People and Technology Systems
- thinking about the pros and cons of different options and picking the best one
- figuring out how a system should work and how changes in the future will affect it
Abilities
Verbal
- communicate by speaking
- listen and understand what people say
Ideas and Logic
- notice when problems happen
- order or arrange things
Personality
People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
- Attention to Detail
- Integrity
- Dependability
- Cooperation
- Initiative
- Adaptability/Flexibility
Technology
You might use software like this on the job:
Web platform development software
- Google Angular
- Spring Framework
Data base user interface and query software
- Blackboard software
- ServiceNow
Operating system software
- Apple iOS
- Google Android
Education
Education: (rated 3 of 5)
bachelor's degree or
certificate after high school
usually needed
certificate after high school
usually needed
Job Outlook
Average
New job opportunities are likely in the future.
Explore More
- Computer Network Support Specialists
- Computer Systems Analysts
- Information Security Engineers
- Network & Computer Systems Administrators
- Software Developers
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See more details at O*NET OnLine about computer user support specialists.