Computer User Support Specialists

software realistic interests hardware technical assistance computer client problem operating system computer support specialist

Computer Support Specialist, Computer Tech (Computer Technician), IS Tech (Information Systems Technician), IT Specialist (Information Technology Specialist)

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What they do:
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
On the job, you would:
  • Oversee the daily performance of computer systems.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Knowledge

Engineering and Technology

  • computers and electronics
  • mechanical

Business

  • customer service
  • management

Communications

  • telecommunications
  • multimedia

Arts and Humanities

  • English language

Skills

Basic Skills

  • listening to others, not interrupting, and asking good questions
  • reading work related information

Problem Solving

  • noticing a problem and figuring out the best way to solve it

People and Technology Systems

  • thinking about the pros and cons of different options and picking the best one
  • figuring out how a system should work and how changes in the future will affect it

Abilities

Verbal

  • communicate by speaking
  • listen and understand what people say

Ideas and Logic

  • notice when problems happen
  • order or arrange things

Personality

People interested in this work like activities that include data, detail, and regular routines.

They do well at jobs that need:

  • Attention to Detail
  • Integrity
  • Dependability
  • Cooperation
  • Initiative
  • Adaptability/Flexibility

Technology

You might use software like this on the job:

Web platform development software

  • Google Angular Hot Technology
  • Spring Framework Hot Technology

Data base user interface and query software

  • Blackboard software
  • ServiceNow Hot Technology In Demand

Operating system software

  • Apple iOS Hot Technology In Demand
  • Google Android Hot Technology

Education

Education: (rated 3 of 5)
bachelor's degree or
certificate after high school
usually needed

Get started on your career:

Find Training
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Job Outlook

Bright
New job opportunities are very likely in the future.
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