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What they do:
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
On the job, you would:
Oversee the daily performance of computer systems.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Engineering and Technology
computers and electronics
Arts and Humanities
listening to others, not interrupting, and asking good questions
reading work related information
noticing a problem and figuring out the best way to solve it
People and Technology Systems
thinking about the pros and cons of different options and picking the best one
figuring out how a system should work and how changes in the future will affect it
communicate by speaking
listen and understand what people say
Ideas and Logic
notice when problems happen
order or arrange things
People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
Attention to Detail
You might use software like this on the job:
Web platform development software
Data base user interface and query software
Operating system software
Education: (rated 3 of 5)
bachelor's degree or certificate after high school usually needed