In the Air Force:
Aerospace Medical Service; Aerospace Medical Service Helper, Independent Duty Medical Technician; Bomber/Special Electronic Warfare and Radar Surveillance Integrated Avionics Apprentice, E-3 Radar Surveillance; Bomber/Special Electronic Warfare and Radar Surveillance Integrated Avionics Journeyman, B-2; Client Systems Apprentice; Cyber Defense Operations Apprentice, Security Operations; Cyber Defense Operations Helper, Networks Operations; Cyber Systems Operations; Cyber Warfare Operations Superintendent; Space Systems Operations Helper
In the Army:
Cyber Capabilities Development Officer; Cyber Network Defender; Cyber Operations Specialist; Cyber Warfare Technician; Health Services Systems Management; Information Systems Technician; Information Technology Specialist; Network Communication Systems Specialist; Network Systems Technician; Signal Operations
In the Coast Guard:
Electronics Specialty; Electronics Technician; Information System Technician
In the Marine Corps:
Aviation Communication Systems Technician; Aviation Logistics Information Management System (ALIMS) Specialist; Aviation Radar Repairer; Cyber Network Systems Chief; Data Systems Chief; Data Systems Engineering Officer; Intelligence Surveillance Reconnaissance (ISR) Systems Engineer; Network Chief; Network Engineering Officer; Tactical Air Operations/Air Defense Systems Technician; Tactical Data Systems Technician
In the Navy:
AEGIS Ballistic Missile Defense (BMD) 4.X Supervisor; AEGIS Fire Control System (FCS) Ballistic Missile Defense (BMD) 4.X Technician; CEC AN/USG-2B Technician; Cryptologic Infrastructure Maintenance Supervisor; Cyber RandD Specialist; Fire Control Technician; Information Systems Administrator; Joint Force Air Component Commander (JFACC) System Administrator; SSDS MK-2 Maintenance Technician; Submarine Carry-On Equipment (COE) Supervisor; Technical Support Specialist
A combination of technical know-how, persistence, and customer service skills are needed to be a computer support specialist. They provide essential help and advice to users of computer software and related equipment… in virtually every type of organization in the country. There are two types of specialists. Network Support Specialists keep computer networks running efficiently for their organization. They work within the IT department to test systems, perform maintenance, and troubleshoot local and wide area networks and Internet systems. Typically, their customers are other IT professionals. Computer User Support Specialists —or Help Desk Technicians— help individual employees work through computer problems. Talking with workers who do not have an IT background, specialists avoid jargon as they ask questions to diagnose a computer problem, and then walk users through steps to resolve the issue. They also set up and repair computer equipment and train users on new hardware and software. Computer support specialists are employed in a variety of industries, including IT, education, finance, healthcare, and telecommunication. Many help desk technicians work for call centers and firms that contract with businesses, some work from home-based offices. Most computer support specialists work full time, and many work nights and weekends. There are many paths into this field; a bachelor’s degree is required for some positions, but an associate’s degree or related computer classes may be enough for other jobs.
What they do:
Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks. Perform network maintenance to ensure networks operate correctly with minimal interruption.
On the job, you would:
Back up network data.
Configure security settings or access permissions for groups or individuals.
Analyze and report computer network security breaches or attempted breaches.
Engineering and Technology
computers and electronics
product and service development
Communications
telecommunications
multimedia
Business
customer service
management
Arts and Humanities
English language
Basic Skills
thinking about the pros and cons of different ways to solve a problem
listening to others, not interrupting, and asking good questions
Problem Solving
noticing a problem and figuring out the best way to solve it
People and Technology Systems
thinking about the pros and cons of different options and picking the best one
figuring out how a system should work and how changes in the future will affect it
Verbal
listen and understand what people say
communicate by speaking
Ideas and Logic
notice when problems happen
use rules to solve problems
People interested in this work like activities that include practical, hands-on problems and solutions.
They do well at jobs that need:
Cooperation
Analytical Thinking
Attention to Detail
Dependability
Integrity
Adaptability/Flexibility
You might use software like this on the job:
Operating system software
Microsoft Windows Server
UNIX Shell
Presentation software
Microsoft PowerPoint
Network monitoring software
WildPackets OmniPeek Network Analyzer
Wireshark
bachelor's degree or associate's degree usually needed
In the military:
see titles from the Air Force, Army, Coast Guard, Marine Corps, or Navy.
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