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Counter Attendants, Cafeteria, Food Concession, & Coffee Shop

Also called: Food Service Worker, Cafeteria Worker, Crew Member, Cafeteria Server

What they do:
Serve food to diners at counter or from a steam table.
On the job, you would:
  • Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
  • Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
  • Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes, using standard formulas or following directions.

Knowledge

Business
  • customer service
  • sales and marketing
Arts and Humanities
  • English language

Skills

Basic Skills
  • listening to others, not interrupting, and asking good questions
  • talking to others
Social
  • looking for ways to help people
  • understanding people's reactions

Abilities

Verbal
  • listen and understand what people say
  • communicate by speaking
Attention
  • do two or more things at the same time

Personality

People interested in this work like activities that include practical, hands-on problems and solutions.
They do well at jobs that need:
  • Cooperation
  • Social Orientation
  • Concern for Others
  • Dependability
  • Attention to Detail
  • Leadership

Technology

You might use software like this on the job:

Point of sale POS software
  • Aldelo Systems Aldelo for Restaurants Pro
  • Foodman Home-Delivery
Data base user interface and query software
  • Data entry software

Education

Education: (rated 1 of 5)
no high school diploma/GED or
high school diploma/GED
usually needed

Get started on your career:

Find Certifications

Job Outlook

Bright Outlook
New job opportunities are very likely in the future.
Salary
$18,700
per year, on average
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See more details at O*NET OnLine about counter attendants, cafeteria, food concession, and coffee shop.