First-Line Supervisors of Office & Administrative Support Workers
Also called: Customer Service Manager, Customer Service Supervisor, Office Manager, Team Leader
In the Air Force: Administration Manager; Force Support Manager; Knowledge Management Craftsman; Logistics Plans Manager; Maintenance Manager; Materiel Management Helper; Medical Materiel Manager; Munitions Systems Helper; Personnel Apprentice; Personnel Superintendent; Traffic Manager
In the Army: AH-64A Armament/Electrical/Avionics Systems Repairer; Acquisition, Logistics and Technology (ALandT) Contracting NCO; Cavalry Scout; Chief Signal NCO; Field Artillery Targeting Technician; Indirect Fire Infantryman; Legal Administrator; M1 Armor Crewman; PATRIOT Launching Station Enhanced Operator/Maintainer; Property Accounting Technician
In the Coast Guard: CWO - Ship's Clerk; CWO - Supply Corps; LDO - Administration; LDO - Supply Corps; Master Chief Petty Officer of the Coast Guard; Medical Administration; Petty Officer; SC - Supply Corps Officer
In the Marine Corps: AH-64A Armament/Electrical/Avionics Systems Repairer; Aircraft Ordnance Technician; Aviation Maintenance Administrationman; Chief Signal NCO; Financial Management Resource Analyst; Individual Material Readiness List (IMRL) Asset Manager; Logistics/ Mobility Chief; Marine Corps Community Services Marine; PATRIOT Launching Station Enhanced Operator/Maintainer; Postal Clerk; Warehouse Clerk
In the Navy: Administrative Supervisor; Aviation Maintenance Administrationman; CWO - Ship's Clerk; Financial Specialist Supervisor; Interior Communications Electrician; LDO - Supply Corps; Navy Counselor (Recruiter); Personnel Manager; Personnel Supervisor; Religious Program Specialist; Yeoman
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Arts and Humanities
Math and Science
Education and Training
Ideas and Logic
People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
You might use software like this on the job:
Project management software
Electronic mail software