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First-Line Supervisors of Office & Administrative Support Workers

Also called: Accounting Manager, Customer Service Manager, Customer Service Supervisor, Office Manager

Where in the Army? In the Army: AH-64A Armament/Electrical/Avionics Systems Repairer; Air and Missile Defense (AMD) Systems Tactician/Technician; Chaplain Assistant; Chief Signal NCO; Human Resources Specialist; Indirect Fire Infantryman; M1 Armor Crewman; Medical Logistics Specialist; Paralegal Specialist; Property Accounting Technician

What they do:
Directly supervise and coordinate the activities of clerical and administrative support workers.
On the job, you would:
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.


  • management
  • customer service
Arts and Humanities
  • English language
Engineering and Technology
  • computers and electronics


Basic Skills
  • keeping track of how well people and/or groups are doing in order to make improvements
  • listening to others, not interrupting, and asking good questions
  • changing what is done based on other people's actions
  • understanding people's reactions
Problem Solving
  • noticing a problem and figuring out the best way to solve it


  • listen and understand what people say
  • communicate by speaking
Ideas and Logic
  • notice when problems happen
  • order or arrange things


People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
  • Integrity
  • Dependability
  • Leadership
  • Self Control
  • Attention to Detail
  • Concern for Others


You might use software like this on the job:

Enterprise resource planning ERP software
  • Oracle Hyperion software
  • Oracle JD Edwards EnterpriseOne
Accounting software
  • Bookkeeping software
  • Intuit Quicken software
Medical software
  • Healthcare common procedure coding system HCPCS software
  • Medical procedure coding software


Education: (rated 3 of 5)
bachelor's degree or
high school diploma/GED
usually needed

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Job Outlook

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See more details at O*NET OnLine about first-line supervisors of office and administrative support workers.