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First-Line Supervisors of Office & Administrative Support Workers

Also called: Customer Service Manager, Customer Service Supervisor, Office Manager, Team Leader

Where in the Army? In the Army: AH-64A Armament/Electrical/Avionics Systems Repairer; Acquisition, Logistics and Technology (ALandT) Contracting NCO; Cavalry Scout; Chief Signal NCO; Field Artillery Targeting Technician; Indirect Fire Infantryman; Legal Administrator; M1 Armor Crewman; PATRIOT Launching Station Enhanced Operator/Maintainer; Property Accounting Technician

What they do:
Directly supervise and coordinate the activities of clerical and administrative support workers.
On the job, you would:
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.


  • customer service
  • management
Arts and Humanities
  • English language
Math and Science
  • arithmetic, algebra, geometry, calculus, or statistics
Education and Training
  • teaching and course design


Basic Skills
  • listening to others, not interrupting, and asking good questions
  • talking to others
  • changing what is done based on other people's actions
  • understanding people's reactions
Problem Solving
  • noticing a problem and figuring out the best way to solve it


  • communicate by speaking
  • listen and understand what people say
Ideas and Logic
  • notice when problems happen
  • make general rules or come up with answers from lots of detailed information
  • pay attention to something without being distracted
  • do two or more things at the same time


People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
  • Dependability
  • Integrity
  • Attention to Detail
  • Cooperation
  • Stress Tolerance
  • Concern for Others


You might use software like this on the job:

Project management software
  • Contract management software
  • HCSS HeavyJob
Electronic mail software
  • Email software
  • IBM Lotus Notes
Accounting software
  • Bookkeeping software
  • Intuit Quicken software


Education: (rated 3 of 5)
high school diploma/GED or
bachelor's degree
usually needed

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See more details at O*NET OnLine about first-line supervisors of office and administrative support workers.