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First-Line Supervisors of Office & Administrative Support Workers

Also called: Office Manager, Team Leader, Customer Service Manager, Customer Service Supervisor

Where in the Navy? In the Navy: Administrative Supervisor; Aviation Boatswain's Mate, Launching and Recovery Equipment; CWO - Ship's Clerk; Financial Specialist Supervisor; Gunner's Mate; LDO - Administration; LDO - Supply Corps; Office Manager; Personnel Supervisor; Postal Inspector

What they do:
Directly supervise and coordinate the activities of clerical and administrative support workers.
On the job, you would:
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

Knowledge

Business
  • customer service
  • management
Arts and Humanities
  • English language
Math and Science
  • arithmetic, algebra, geometry, calculus, or statistics
Education and Training
  • teaching and course design

Skills

Basic Skills
  • listening to others, not interrupting, and asking good questions
  • talking to others
Social
  • changing what is done based on other people's actions
  • understanding people's reactions
Problem Solving
  • noticing a problem and figuring out the best way to solve it

Abilities

Verbal
  • communicate by speaking
  • listen and understand what people say
Ideas and Logic
  • notice when problems happen
  • make general rules or come up with answers from lots of detailed information
Attention
  • pay attention to something without being distracted
  • do two or more things at the same time

Personality

People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
  • Dependability
  • Integrity
  • Attention to Detail
  • Cooperation
  • Stress Tolerance
  • Concern for Others

Technology

You might use software like this on the job:

Project management software
  • Contract management software
  • HCSS HeavyJob
Electronic mail software
  • Email software
  • IBM Lotus Notes
Accounting software
  • Bookkeeping software
  • Intuit Quicken software

Education

Education: (rated 3 of 5)
high school diploma or
bachelor's degree
usually needed

Get started on your career:

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Job Outlook

Bright Outlook
New job opportunities are very likely in the future.
Salary
$49,330
per year, on average
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See more details at O*NET OnLine about first-line supervisors of office and administrative support workers.