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Eligibility Interviewers, Government Programs

Also called: Workforce Services Representative (WSR), Eligibility Specialist, Career Consultant, Work Force Advisor

Where in the military? In the military: see titles from the Air Force, Army, Marine Corps, or Navy.

What they do:
Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.
On the job, you would:
  • Answer applicants' questions about benefits and claim procedures.
  • Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
  • Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.

Knowledge

Business
  • customer service
  • administrative services
Safety and Government
  • law and government
Math and Science
  • arithmetic, algebra, geometry, calculus, or statistics
Engineering and Technology
  • computers and electronics

Skills

Basic Skills
  • talking to others
  • listening to others, not interrupting, and asking good questions
Problem Solving
  • noticing a problem and figuring out the best way to solve it
Social
  • understanding people's reactions
  • looking for ways to help people

Abilities

Verbal
  • communicate by speaking
  • listen and understand what people say
Ideas and Logic
  • notice when problems happen
  • use rules to solve problems

Personality

People interested in this work like activities that include helping people, teaching, and talking.
They do well at jobs that need:
  • Self Control
  • Stress Tolerance
  • Integrity
  • Dependability
  • Attention to Detail
  • Independence

Technology

Examples of the technology used in this career will be available soon.

Education

Education: (rated 3 of 5)
high school diploma/GED or
associate's degree
usually needed

Get started on your career:

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Job Outlook

Average Outlook
New job opportunities are likely in the future.
Salary
$41,900
per year, on average
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See more details at O*NET OnLine about eligibility interviewers, government programs.