Eligibility Interviewers, Government Programs

Case Manager, Eligibility Specialist, Program Eligibility Specialist, Workforce Services Representative (WSR)

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Military Police
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What they do:
Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.
On the job, you would:
  • Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
  • Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
  • Keep records of assigned cases, and prepare required reports.



  • customer service
  • administrative services

Arts and Humanities

  • English language

Engineering and Technology

  • computers and electronics

Math and Science

  • psychology


Basic Skills

  • talking to others
  • listening to others, not interrupting, and asking good questions

Problem Solving

  • noticing a problem and figuring out the best way to solve it


  • looking for ways to help people
  • understanding people's reactions



  • communicate by speaking
  • listen and understand what people say

Ideas and Logic

  • use rules to solve problems
  • make general rules or come up with answers from lots of detailed information


People interested in this work like activities that include helping people, teaching, and talking.

They do well at jobs that need:

  • Integrity
  • Self Control
  • Stress Tolerance
  • Concern for Others
  • Dependability
  • Attention to Detail


You might use software like this on the job:

Electronic mail software

  • Email software
  • Microsoft Outlook Hot Technology In Demand

Video conferencing software

  • Google Meet
  • Zoom

Medical software

  • GE Healthcare Centricity EMR
  • Medicaid management information system MMIS


Education: (rated 3 of 5)
high school diploma/GED or
bachelor's degree
usually needed

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Job Outlook

Below Average
New job opportunities are less likely in the future.
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