Dispatchers

conventional interests equipment schedule service receive orders work crew prepare routines telephone personnel radio

City Dispatcher, Dispatcher (Dispatch), Taxi Dispatcher, Train Dispatcher

Where in the military? Select a military branch to see samples.
Battle Management Operations; Battle Management Operations Journeyman; Command and Control Operations Apprentice; Emergency Management; Emergency Management Superintendent; Ground Transportation Superintendent; Operations Management Superintendent; Security Forces Helper; Security Forces Superintendent; Special Reconnaissance Superintendent
Aviation Operations Specialist; Chemical, Biological, Radiological, and Nuclear (CBRN); Motor Transport Operator; Unit Supply Specialist
Investigator; Marine Safety Specialist Response; Operations Specialist; Response-Ashore; Search and Rescue Coordination
Artillery Unit Leader; Field Artillery Cannoneer; Satellite Transmissions System Operator; Transmissions System Operator
ASW/ASUW Tactical Air Control (ASTAC) Weapons and Tactics Instructor (WTI); ASW/ASUW Tactical Air Controller (ASTAC); Coastal/Harbor Defense Officer; Disaster Preparedness Officer; Master-At-Arms; Navy Emergency Preparedness Liaison Officer; Nuclear, Biological and Chemical Defense Officer; Operations Specialist; Search and Rescue Officer; Submarine Element Coordinator
Operations Management; Operations Management Apprentice; Operations Management Craftsman; Operations Management Helper; Operations Management Journeyman; Operations Management Superintendent
What they do:
Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
On the job, you would:
  • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
  • Prepare daily work and run schedules.
  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.

Knowledge

Business

  • customer service
  • management

Safety and Government

  • public safety and security

Arts and Humanities

  • English language

Transportation

  • movement of people or goods by air, rail, sea, or road

Skills

Basic Skills

  • listening to others, not interrupting, and asking good questions
  • talking to others

Problem Solving

  • noticing a problem and figuring out the best way to solve it

Social

  • changing what is done based on other people's actions
  • looking for ways to help people

Abilities

Verbal

  • communicate by speaking
  • listen and understand what people say

Ideas and Logic

  • use rules to solve problems
  • notice when problems happen

Attention

  • pay attention to something without being distracted

Personality

People interested in this work like activities that include data, detail, and regular routines.

They do well at jobs that need:

  • Stress Tolerance
  • Attention to Detail
  • Dependability
  • Leadership
  • Cooperation
  • Adaptability/Flexibility

Technology

You might use software like this on the job:

Enterprise resource planning ERP software

  • Microsoft Dynamics Hot Technology
  • SAP software Hot Technology

Presentation software

  • Microsoft PowerPoint Hot Technology

Mobile location based services software

  • Global positioning system GPS software
  • Situation resource tracking software

Education

Education: (rated 2 of 5)
high school diploma/GED or
some college
usually needed

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Job Outlook

Below Average
New job opportunities are less likely in the future.
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