Dispatchers
City Dispatcher, Dispatcher (Dispatch), Taxi Dispatcher, Train Dispatcher
Select a military branch to see samples.
Command and Control; Command and Control Battle Management Operations Helper; Command and Control Operations Apprentice; Emergency Management; Emergency Management Superintendent; Ground Transportation Superintendent; Operations Management Superintendent; Security Forces Helper; Security Forces Superintendent; Special Reconnaissance Superintendent
Aviation Operations Specialist; Chemical, Biological, Radiological, and Nuclear (CBRN); Motor Transport Operator; Unit Supply Specialist
Investigator; Marine Safety Specialist Response; Operations Specialist; Response-Ashore; Search and Rescue Coordination
Artillery Unit Leader; Field Artillery Cannoneer; Satellite Transmissions System Operator; Transmissions System Operator
ASW/ASUW Tactical Air Control (ASTAC) Weapons and Tactics Instructor (WTI); ASW/ASUW Tactical Air Controller (ASTAC); Coastal/Harbor Defense Officer; Disaster Preparedness Officer; Master-At-Arms; Navy Emergency Preparedness Liaison Officer; Nuclear, Biological and Chemical Defense Officer; Operations Specialist; Search and Rescue Officer; Submarine Element Coordinator
Operations Management; Operations Management Apprentice; Operations Management Craftsman; Operations Management Helper; Operations Management Journeyman; Operations Management Superintendent
What they do:
Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
On the job, you would:
- Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
- Prepare daily work and run schedules.
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
Knowledge
Business
- customer service
- management
Safety and Government
- public safety and security
Arts and Humanities
- English language
Transportation
- movement of people or goods by air, rail, sea, or road
Skills
Basic Skills
- listening to others, not interrupting, and asking good questions
- talking to others
Problem Solving
- noticing a problem and figuring out the best way to solve it
Social
- changing what is done based on other people's actions
- looking for ways to help people
Abilities
Verbal
- communicate by speaking
- listen and understand what people say
Ideas and Logic
- use rules to solve problems
- notice when problems happen
Attention
- pay attention to something without being distracted
Personality
People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
- Stress Tolerance
- Attention to Detail
- Dependability
- Leadership
- Cooperation
- Adaptability/Flexibility
Technology
You might use software like this on the job:
Enterprise resource planning ERP software
- Microsoft Dynamics
- SAP software
Presentation software
- Microsoft PowerPoint
Mobile location based services software
- Global positioning system GPS software
- Situation resource tracking software
Education
Education: (rated 2 of 5)
high school diploma/GED or
some college
usually needed
some college
usually needed
Job Outlook
Below Average
New job opportunities are less likely in the future.
Explore More
- First-Line Supervisors of Helpers, Laborers, & Material Movers, Hand
- First-Line Supervisors of Material-Moving Machine & Vehicle Operators
- First-Line Supervisors of Passenger Attendants
- Public Safety Telecommunicators
- Railroad Conductors & Yardmasters
You might like a career in one of these industries:
See more details at O*NET OnLine about dispatchers.