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Dispatchers

Also called: City Dispatcher, Dispatcher (Dispatch), Taxi Dispatcher, Train Dispatcher

Where in the military? In the military: see titles from the Air Force, Army, Coast Guard, Marine Corps, or Navy.

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What they do:
Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
On the job, you would:
  • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
  • Prepare daily work and run schedules.
  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.

Knowledge

Business
  • customer service
  • management
Safety and Government
  • public safety and security
Arts and Humanities
  • English language
Transportation
  • movement of people or goods by air, rail, sea, or road

Skills

Basic Skills
  • listening to others, not interrupting, and asking good questions
  • talking to others
Problem Solving
  • noticing a problem and figuring out the best way to solve it
Social
  • changing what is done based on other people's actions
  • looking for ways to help people

Abilities

Verbal
  • communicate by speaking
  • listen and understand what people say
Ideas and Logic
  • use rules to solve problems
  • notice when problems happen
Attention
  • pay attention to something without being distracted

Personality

People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
  • Stress Tolerance
  • Attention to Detail
  • Dependability
  • Leadership
  • Cooperation
  • Adaptability/Flexibility

Technology

You might use software like this on the job:

Data base user interface and query software
  • Database software
  • Microsoft Access Hot Technology
Presentation software
  • Microsoft PowerPoint Hot Technology
Mobile location based services software
  • Global positioning system GPS software
  • Situation resource tracking software

Education

Education: (rated 2 of 5)
high school diploma/GED or
some college
usually needed

Get started on your career:

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Job Outlook

Below Average Outlook
New job opportunities are less likely in the future.
Salary
$40,980
$26,560
$67,680
Check out my state Local Salary Info Find Jobs

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See more details at O*NET OnLine about dispatchers.