Communications Officer, Communications Operator, Dispatcher, Public Safety Dispatcher
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What they do:
Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.
On the job, you would:
Provide emergency medical instructions to callers.
Question callers to determine their locations and the nature of their problems to determine type of response needed.
Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
Safety and Government
public safety and security
law and government
Arts and Humanities
listening to others, not interrupting, and asking good questions
talking to others
understanding people's reactions
changing what is done based on other people's actions
noticing a problem and figuring out the best way to solve it
communicate by speaking
listen and understand what people say
pay attention to something without being distracted
do two or more things at the same time
Ideas and Logic
notice when problems happen
order or arrange things
quickly compare groups of letters, numbers, pictures, or other things
People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
Attention to Detail
You might use software like this on the job:
Office suite software
Corel WordPerfect Office Suite
Microsoft Office software
Data base user interface and query software
National Law Enforcement Telecommunications System NLETS
Education: (rated 2 of 5)
high school diploma/GED or some college usually needed