Public Safety Telecommunicators

conventional interests operate telephone customer scan charts emergency database record details dispatch organization

Communications Officer, Communications Operator, Public Safety Dispatcher, Telecommunicator

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What they do:
Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.
On the job, you would:
  • Provide emergency medical instructions to callers.
  • Question callers to determine their locations and the nature of their problems to determine type of response needed.
  • Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.


Safety and Government

  • public safety and security
  • law and government

Arts and Humanities

  • English language


  • telecommunications
  • multimedia


  • customer service


Basic Skills

  • listening to others, not interrupting, and asking good questions
  • talking to others


  • understanding people's reactions
  • changing what is done based on other people's actions

Problem Solving

  • noticing a problem and figuring out the best way to solve it



  • communicate by speaking
  • listen and understand what people say


  • pay attention to something without being distracted
  • do two or more things at the same time

Ideas and Logic

  • notice when problems happen
  • order or arrange things

Visual Understanding

  • quickly compare groups of letters, numbers, pictures, or other things


People interested in this work like activities that include data, detail, and regular routines.

They do well at jobs that need:

  • Self Control
  • Stress Tolerance
  • Attention to Detail
  • Integrity
  • Dependability
  • Cooperation


You might use software like this on the job:

Data base user interface and query software

  • Microsoft Access Hot Technology
  • National Crime Information Center (NCIC) database

Presentation software

  • Microsoft PowerPoint Hot Technology

Helpdesk or call center software

  • Computer aided dispatch software
  • Spillman Technologies Spillman Computer-Aided Dispatch


Education: (rated 2 of 5)
high school diploma/GED or
some college
usually needed

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