Switchboard Operators, Including Answering Service

conventional interests customer telephone equipment personal service record message payment call monitor alarms

CBX Operator (Computerized Branch Exchange Operator), Communications Specialist, PBX Operator (Private Branch Exchange Operator), Switchboard Operator (SB Operator)

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Unit Supply Specialist
Operations Specialist
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Communications Specialist; Communications Technician; Global Command and Control System-Maritime Group Level 4.1 (GCCS-M GL 4.1) Operator; Operations Specialist
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What they do:
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
On the job, you would:
  • Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.



  • customer service
  • administrative services

Arts and Humanities

  • English language

Engineering and Technology

  • computers and electronics


  • telecommunications


Basic Skills

  • listening to others, not interrupting, and asking good questions
  • talking to others


  • understanding people's reactions
  • looking for ways to help people



  • communicate by speaking
  • listen and understand what people say


  • pay attention to something without being distracted


People interested in this work like activities that include data, detail, and regular routines.

They do well at jobs that need:

  • Dependability
  • Self Control
  • Stress Tolerance
  • Attention to Detail
  • Concern for Others
  • Cooperation


You might use software like this on the job:

Electronic mail software

  • IBM Notes
  • Microsoft Outlook Hot Technology In Demand

Presentation software

  • Microsoft PowerPoint Hot Technology

Spreadsheet software

  • Microsoft Excel Hot Technology In Demand


Education: (rated 2 of 5)
high school diploma/GED
usually needed

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Job Outlook

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New job opportunities are less likely in the future.
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