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Switchboard Operators, Including Answering Service

Also called: CBX Operator (Computerized Branch Exchange Operator), Communications Specialist, PBX Operator (Private Branch Exchange Operator), Switchboard Operator (SB Operator)

Where in the military? In the military: see titles from the Air Force, Army, Coast Guard, or Navy.

What they do:
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
On the job, you would:
  • Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.

Knowledge

Business
  • customer service
  • administrative services
Arts and Humanities
  • English language
Engineering and Technology
  • computers and electronics
Communications
  • telecommunications

Skills

Basic Skills
  • listening to others, not interrupting, and asking good questions
  • talking to others
Social
  • understanding people's reactions
  • looking for ways to help people

Abilities

Verbal
  • communicate by speaking
  • listen and understand what people say
Attention
  • pay attention to something without being distracted

Personality

People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
  • Dependability
  • Self Control
  • Stress Tolerance
  • Attention to Detail
  • Concern for Others
  • Cooperation

Technology

You might use software like this on the job:

Electronic mail software
  • IBM Notes Hot Technology
  • Microsoft Outlook Hot Technology
Presentation software
  • Microsoft PowerPoint Hot Technology
Spreadsheet software
  • Microsoft Excel Hot Technology

Education

Education: (rated 2 of 5)
high school diploma/GED
usually needed

Get started on your career:

Find Licenses Apprenticeship.gov

Job Outlook

Below Average Outlook
New job opportunities are less likely in the future.
Salary
$30,150
$23,120
$47,330
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See more details at O*NET OnLine about switchboard operators, including answering service.