Receptionists & Information Clerks

conventional interests computer analyze information patron record customer schedule appointment maintain files resolve complaints location of departments

Front Desk Receptionist, Greeter, Office Assistant, Receptionist

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What they do:
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
On the job, you would:
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Receive payment and record receipts for services.



  • customer service
  • administrative services

Arts and Humanities

  • English language

Engineering and Technology

  • computers and electronics


Basic Skills

  • talking to others
  • listening to others, not interrupting, and asking good questions


  • looking for ways to help people
  • understanding people's reactions



  • communicate by speaking
  • listen and understand what people say


  • pay attention to something without being distracted


People interested in this work like activities that include data, detail, and regular routines.

They do well at jobs that need:

  • Integrity
  • Self Control
  • Dependability
  • Stress Tolerance
  • Concern for Others
  • Cooperation


You might use software like this on the job:

Electronic mail software

  • Email software
  • Microsoft Outlook Hot Technology In Demand

Word processing software

  • Google Docs Hot Technology
  • Microsoft Word Hot Technology In Demand

Data base user interface and query software

  • Claim processing system software
  • FileMaker Pro


Education: (rated 2 of 5)
high school diploma/GED or
some college
usually needed

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Job Outlook

New job opportunities are very likely in the future.
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