Receptionists & Information Clerks
Clerk Specialist, Front Desk Receptionist, Office Assistant, Receptionist
Administration; Administration Journeyman; Aerospace Medical Service Apprentice, Allergy/Immunization Technician; Aerospace Medical Service Craftsman; Aerospace Medical Service Craftsman, Neurodiagnostic Medical Technician; Aerospace Medical Service Helper, Neurodiagnostic Medical Technician; Aerospace Medical Service Journeyman, Independent Duty Medical Technician; Health Services Management Apprentice; Health Services Management Journeyman; Services Apprentice
No similar titles were found.
Culinary Specialist; Personnel Administration Specialty; Yeoman
Administrative Specialist; Automotive Maintenance Technician; Motor Vehicle Operator
Administrative Assistant; Administrative Supervisor; Culinary Specialist; Culinary Specialist (Submarine); Hospital Corpsman; Office Manager; Religious Program Specialist; Submarine Administrative Manager; Submarine Administrative Office Supervisor; Yeoman
No similar titles were found.
What they do:
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
On the job, you would:
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Schedule appointments and maintain and update appointment calendars.
Knowledge
Business
- administrative services
- customer service
Arts and Humanities
- English language
Engineering and Technology
- computers and electronics
Skills
Basic Skills
- listening to others, not interrupting, and asking good questions
- talking to others
Social
- looking for ways to help people
- changing what is done based on other people's actions
Abilities
Verbal
- communicate by speaking
- listen and understand what people say
Attention
- pay attention to something without being distracted
Personality
People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
- Cooperation
- Attention to Detail
- Dependability
- Integrity
- Concern for Others
- Self Control
Technology
You might use software like this on the job:
Electronic mail software
- Email software
- Microsoft Outlook
Word processing software
- Google Docs
- Microsoft Word
Data base user interface and query software
- Claim processing system software
- FileMaker Pro
Education
Education: (rated 2 of 5)
high school diploma/GED or
associate's degree
usually needed
associate's degree
usually needed
Job Outlook
Bright
New job opportunities are very likely in the future.
Explore More
- Customer Service Representatives
- Medical Secretaries & Administrative Assistants
- Office Clerks, General
- Secretaries & Administrative Assistants
- Switchboard Operators, Including Answering Service
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See more details at O*NET OnLine about receptionists and information clerks.