Customer Service Representatives
Account Representative, Call Center Representative, Customer Service Agent, Customer Service Representative (Customer Service Rep)
see titles from the Air Force, Coast Guard, Marine Corps, or Navy.
Financial Management and Comptroller; Financial Management and Comptroller Apprentice; Financial Management and Comptroller Helper; Financial Management and Comptroller Superintendent; Photojournalist; Photojournalist Craftsman; Photojournalist Journeyman; Tactical Air Control Party (TACP); Tactical Air Control Party (TACP) Craftsman; Tactical Air Control Party (TACP) Journeyman; Tactical Air Control Party (TACP) Superintendent
CWO - Ship's Clerk; Financial Management and Comptroller; LDO - Administration; Photojournalist; Tactical Air Control Party (TACP)
Financial Management and Comptroller Apprentice; Financial Management and Comptroller Craftsman; Financial Management and Comptroller Journeyman; Financial Management and Comptroller Superintendent; Photojournalist Apprentice; Photojournalist Craftsman; Photojournalist Journeyman; Tactical Air Control Party (TACP) Apprentice; Tactical Air Control Party (TACP) Helper; Tactical Air Control Party (TACP) Journeyman
CWO - Ship's Clerk; LDO - Administration; Personnel Specialist
What they do:
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
On the job, you would:
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Business
- customer service
- administrative services
Arts and Humanities
Engineering and Technology
- computers and electronics
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Basic Skills
- listening to others, not interrupting, and asking good questions
- talking to others
Social
- looking for ways to help people
- talking people into changing their minds or their behavior
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Verbal
- communicate by speaking
- listen and understand what people say
Ideas and Logic
- notice when problems happen
- use rules to solve problems
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People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
- Attention to Detail
- Cooperation
- Integrity
- Dependability
- Concern for Others
- Self Control
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You might use software like this on the job:
Customer relationship management CRM software
- Blackbaud The Raiser's Edge
- Salesforce software
Enterprise resource planning ERP software
Data base user interface and query software
- Data entry software
- Microsoft Access
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high school diploma/GED or
bachelor's degree
usually needed
Get started on your career:
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New job opportunities are very likely in the future.
$32,300
per year, on average
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You might like a career in one of these industries:
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In the military:
see titles from the Air Force, Coast Guard, Marine Corps, or Navy.
