Medical Secretaries & Administrative Assistants

customer medical record conventional interests schedule appointments telephone staff computer case history financial statement

Medical Receptionist, Medical Secretary, Unit Clerk, Unit Support Representative

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What they do:
Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.
On the job, you would:
  • Answer telephones and direct calls to appropriate staff.
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
  • Complete insurance or other claim forms.

Knowledge

Business

  • customer service
  • administrative services

Arts and Humanities

  • English language

Health

  • medicine and dentistry

Engineering and Technology

  • computers and electronics

Skills

Basic Skills

  • talking to others
  • listening to others, not interrupting, and asking good questions

Problem Solving

  • noticing a problem and figuring out the best way to solve it

Abilities

Verbal

  • communicate by speaking
  • listen and understand what people say

Attention

  • do two or more things at the same time

Personality

People interested in this work like activities that include data, detail, and regular routines.

They do well at jobs that need:

  • Concern for Others
  • Attention to Detail
  • Integrity
  • Dependability
  • Stress Tolerance
  • Self Control

Technology

You might use software like this on the job:

Medical software

  • Epic Systems Hot Technology
  • MEDITECH software

Word processing software

  • Google Docs Hot Technology
  • Microsoft Word Hot Technology

Accounting software

  • Billing software
  • Intuit QuickBooks Hot Technology

Education

Education: (rated 2 of 5)
high school diploma/GED or
associate's degree
usually needed

Get started on your career:

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Job Outlook

Bright
New job opportunities are very likely in the future.
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