Receptionists & Information Clerks
Also called:
Receptionist, Administrative Assistant, Office Manager, Secretary
What they do:
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
On the job, you would:
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
Business
- customer service
- administrative services
Arts and Humanities
Engineering and Technology
- computers and electronics
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Basic Skills
- talking to others
- listening to others, not interrupting, and asking good questions
Social
- looking for ways to help people
- changing what is done based on other people's actions
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Verbal
- communicate by speaking
- listen and understand what people say
Attention
- pay attention to something without being distracted
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People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
- Dependability
- Attention to Detail
- Integrity
- Self Control
- Cooperation
- Social Orientation
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You might use software like this on the job:
Data base user interface and query software
- IBM Check Processing Control System CPSC
- St. Paul Travelers e-CARMA
Electronic mail software
- Email software
- Microsoft Outlook
Office suite software
- Microsoft Office software
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high school diploma or
some college
usually needed
Get started on your career:
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New job opportunities are very likely in the future.
$25,990
per year, on average
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You might like a career in one of these industries:
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