Certification: Certified Customer Experience Professional (CCXP)
5353 Wayzata Blvd, Suite 350 Minneapolis, MN 55416
The Certified Customer Experience Professional (CCXP) program provides professional recognition of individuals with high levels of knowledge of the customer experience discipline. Until the CXPA established this credential, there was no industry-wide, standardized avenue for CX practitioners to demonstrate their expertise and accomplishments, and no formal credentials that showcased an individual's standing in the industry. As a non-profit, independent association, the CXPA is well-positioned to grant the CCXP as a recognized, admired independent professional credential.
- More than two years of education or training after high school required?
- Yes
- More than two years of work experience required?
- Yes
- Oral or Written Exam Required?
- Yes
- Renewal Required?
- Every 2 Year(s)
- Renew through Continuing Educational Units(CEU)?
- Yes
Third Party Exam Center
We use the services of ISQ Quality Testing/Prometric to provide CCXP exam administration at testing sites across the world.
Core
- The certification does not have a minimum education level or has an education level below a two-year Associates of Arts or Associates of Sciences degree and the certification does not have a minimum requirement for work experience or requires two or less years of work experience.
- The certification has an education level of an Associates of Arts or Associates of Sciences degree or higher, but has a work experience requirement of less than 2 years of work experience.
- The certification has a work experience requirement of more than 2 years but does not require a two-year Associates of Arts or Associates of Sciences degree.