Certification: HDI Support Center Director (HDI-SCD)
121 South Tejon, Suite 1100, Colorado Springs, CO 80903
This certification verifies that the support center director possesses the knowledge of service management best and common practices necessary to strategically align their department with organizational goals, gain senior management support for service improvements, and promote the support center value.
- More than two years of education or training after high school required?
- No
- More than two years of work experience required?
- No
- Oral or Written Exam Required?
- Yes
- Renewal Required?
- Every 2 Year(s)
- Renew through Continuing Educational Units(CEU)?
- No
- Renew through Re-Examination?
- Yes
- Renew through Continuing Professional Development(CPD)?
- No
- Does applicant have choice of at least two options from above for renewal (CEU, CPD, or exam)?
- No
Online Exam
All HDI certification exams are available in the HDI Learning Center. These exams are delivered online, providing flexibility in scheduling, and they are accessible through any internet connection. Once registered for an online exam, a student will have up to twelve weeks to take the exam.
Advanced
The certification has an education level of an Associates of Arts or Associates of Sciences degree or higher and has a work experience requirement of more than 2 years, or requires obtaining a ‘core’ level certification from the same organization.