Certification: IBM Certified Associate - IBM Control Desk v7.6

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An IBM Certified Associate - IBM Control Desk V7.6 is an individual who can install and deploy a basic IBM Control Desk V7.6 solution. This individual can complete basic configuration and usage tasks with little to no assistance from peers, support or product documentation.
Key areas of competency include:

Describe the business and technical concepts of IT Service Management.
Describe the IBM Control Desk V7.6 architecture and components.
Map the basic customer business requirements to the appropriate deployment model of IBM Control Desk V7.6
Install and configure IBM Control Desk V7.6 for a basic deployment.
Perform general IBM Control Desk V7.6 tasks.

More than two years of education or training after high school required?
More than two years of work experience required?
Oral or Written Exam Required?

Third Party Exam Center

Pearson VUE external site is the global exam delivery vendor for IBM Professional Certification. Before registration, you must create an account on the Pearson VUE website for IBM testing. To register for a exam external site, sign-in to your account and follow the prompts to schedule your exam.


A product/equipment certification tests for knowledge about the use of proprietary software or hardware products. This classification is used primarily for computer-related companies such as IBM, CISCO, HP, etc.