Certification: Certified In Customer Service (CCS)

4904 Intrepid Dr, Las Vegas, NV 89130

We build a recipe for the front of the house, called a Service Sequence. Who does what, when and how. Implementing Standards of Service, like a HACCP Plan for service. Standards - 1 minute, 2 bites, before the food comes, proper change, fix on the spot and so many more. Service vs Hospitality. Includes why service matters, behaviors that engage guests, listening, recognizing customer turnoffs, emerging trends, feedback, recovering lost customers, value expectations and motivating employees to give great service. Includes the text, "How to Become the Restaurant of Choice - A Fresh Look at Service, Hospitality and the Bottom Line," by Bill "The Restaurant Doctor" Marvin.
More information about this certification

More than two years of education or training after high school required?
No
More than two years of work experience required?
No
Oral or Written Exam Required?
Yes

Third Party Exam Center

Proctored examination

Core

  1. The certification does not have a minimum education level or has an education level below a two-year Associates of Arts or Associates of Sciences degree and the certification does not have a minimum requirement for work experience or requires two or less years of work experience.
  2. The certification has an education level of an Associates of Arts or Associates of Sciences degree or higher, but has a work experience requirement of less than 2 years of work experience.
  3. The certification has a work experience requirement of more than 2 years but does not require a two-year Associates of Arts or Associates of Sciences degree.