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Reservation & Transportation Ticket Agents & Travel Clerks

Also called: Customer Service Agent, Reservation Agent, Reservations Agent, Ticket Agent

Where in the military? In the military: see titles from the Air Force, Army, Marine Corps, or Navy.

What they do:
Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
On the job, you would:
  • Examine passenger documentation to determine destinations and to assign boarding passes.
  • Trace lost, delayed, or misdirected baggage for customers.
  • Check baggage and cargo and direct passengers to designated locations for loading.

Knowledge

Business
  • customer service
Arts and Humanities
  • English language
Engineering and Technology
  • computers and electronics
Safety and Government
  • public safety and security

Skills

Basic Skills
  • listening to others, not interrupting, and asking good questions
  • talking to others
Social
  • looking for ways to help people
  • understanding people's reactions
Problem Solving
  • noticing a problem and figuring out the best way to solve it

Abilities

Verbal
  • communicate by speaking
  • listen and understand what people say
Ideas and Logic
  • order or arrange things
  • notice when problems happen

Personality

People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
  • Self Control
  • Dependability
  • Attention to Detail
  • Cooperation
  • Stress Tolerance
  • Social Orientation

Technology

You might use software like this on the job:

Data base user interface and query software
  • Amadeus Altea Reservation
  • Microsoft Access
Electronic mail software
  • Email software
  • Microsoft Outlook
Word processing software
  • Corel WordPerfect software
  • Microsoft Word

Education

Education: (rated 2 of 5)
high school diploma/GED or
some college
usually needed

Get started on your career:

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Job Outlook

Below Average Outlook
New job opportunities are less likely in the future.
Salary
$33,990
per year, on average
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See more details at O*NET OnLine about reservation and transportation ticket agents and travel clerks.