Reservation & Transportation Ticket Agents & Travel Clerks
Customer Service Agent, Reservation Agent, Reservations Agent, Ticket Agent
Select a military branch to see samples.
Air Transportation; Air Transportation Apprentice; Air Transportation Craftsman; Air Transportation Journeyman; Air Transportation Manager; Traffic Management Operations; Traffic Management Operations Apprentice; Traffic Management Operations Craftsman; Traffic Management Operations Journeyman; Traffic Management Operations Manager
Mobility Officer; Transportation Management Coordinator; Transportation, General; Unit Supply Specialist
No similar titles were found.
No similar titles were found.
Air Transportation Specialist; Passenger Transportation Officer; Transportation Specialist
No similar titles were found.
What they do:
Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
On the job, you would:
- Examine passenger documentation to determine destinations and to assign boarding passes.
- Trace lost, delayed, or misdirected baggage for customers.
- Check baggage and cargo and direct passengers to designated locations for loading.
Knowledge
Business
- customer service
Arts and Humanities
- English language
Engineering and Technology
- computers and electronics
Safety and Government
- public safety and security
Skills
Basic Skills
- listening to others, not interrupting, and asking good questions
- talking to others
Social
- looking for ways to help people
- understanding people's reactions
Problem Solving
- noticing a problem and figuring out the best way to solve it
Abilities
Verbal
- communicate by speaking
- listen and understand what people say
Ideas and Logic
- order or arrange things
- notice when problems happen
Personality
People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
- Self Control
- Dependability
- Attention to Detail
- Cooperation
- Stress Tolerance
- Social Orientation
Technology
You might use software like this on the job:
Data base user interface and query software
- Microsoft Access
- Property management system PMS software
Presentation software
- Microsoft PowerPoint
Electronic mail software
- Email software
- Microsoft Outlook
Education
Education: (rated 2 of 5)
high school diploma/GED or
some college
usually needed
some college
usually needed
Job Outlook
Below Average
New job opportunities are less likely in the future.
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See more details at O*NET OnLine about reservation and transportation ticket agents and travel clerks.