“Keeping information organized and getting things done” could be the motto of information clerks everywhere. And they do work everywhere— courts of law, hospitals, license offices, airports… just about every business out there... employs information clerks. Information clerks process many kinds of information both online and in print. They receive requests, orders, and applications, explain procedures, enter and retrieve data, and file documents. Some—such as front desk clerks— interact with the public frequently, and also handle fees and payments. These clerks often administer private information, so integrity is an essential quality in this field. They are also skilled at using different office equipment and have an excellent understanding of data storage tools and procedures. Although information clerks are employed in many industries, most work in government agencies, hotels, and healthcare facilities. While most work normal fulltime office hours, part-time schedules are common for file clerks and hotel clerks, who also often work evenings, weekends, and holidays. For those clerks who deal with dissatisfied customers, positions can be stressful at times. Clerks who work at airline ticket —or shipping—counters handle heavy luggage or packages, sometimes up to 100 pounds. Information clerks typically need a high school diploma and learn their skills on the job. In some positions, employers may prefer candidates with college experience or an associate’s degree.
What they do:
Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
On the job, you would:
Examine passenger documentation to determine destinations and to assign boarding passes.
Trace lost, delayed, or misdirected baggage for customers.
Check baggage and cargo and direct passengers to designated locations for loading.
Business
customer service
Arts and Humanities
English language
Engineering and Technology
computers and electronics
Safety and Government
public safety and security
Basic Skills
listening to others, not interrupting, and asking good questions
talking to others
Social
looking for ways to help people
understanding people's reactions
Problem Solving
noticing a problem and figuring out the best way to solve it
Verbal
communicate by speaking
listen and understand what people say
Ideas and Logic
order or arrange things
notice when problems happen
People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
Self Control
Dependability
Attention to Detail
Cooperation
Stress Tolerance
Social Orientation
You might use software like this on the job:
Data base user interface and query software
Amadeus Altea Reservation
Microsoft Access
Electronic mail software
Email software
Microsoft Outlook
Office suite software
Corel WordPerfect Office Suite
Microsoft Office software
high school diploma/GED or some college usually needed
In the military:
see titles from the Air Force
, Army
, Marine Corps
, or Navy
.
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