Waiters & Waitresses
Also called: Food Server, Server, Waiter, Waitress
Produced by CareerOneStop
Video transcript: skip transcript
Restaurant wait staff and hosts and hostesses ensure dining customers have a satisfying experience. Waiters and waitresses, also called servers, take orders and serve food and beverages to customers in dining establishments. Restaurant hosts and hostesses greet customers and manage reservations and waiting lists. Servers may meet with supervisors to learn details about the menu and discuss food safety concerns. When serving alcohol, servers check customers’ identification to verify their age. In casual-dining restaurants, fast, efficient, courteous service is the priority, while in fine-dining establishments, servers and host staff emphasize personal, attentive treatment at a more leisurely pace. Some servers work in places other than restaurants. They may deliver meals to hotel or hospital rooms or even bring orders to customers in parked cars. Wait staff and hosts and hostesses are on their feet most of the time, and may carry heavy trays and hot plates. Even during fast-paced times, they must ensure that customers receive prompt service. Part-time work is very common, often with morning or evening shifts, including weekends and holidays. Some establishments are only open seasonally. In some restaurants, host staff are required to wear formal attire, and wait staff wear uniforms. Wait staff typically learn through on-the-job training with experienced servers, and in most cases, there are no specific education or experience requirements. Some states require safety training for staff who handle food.
What they do:Take orders and serve food and beverages to patrons at tables in dining establishment.
On the job, you would:
- Take orders from patrons for food or beverages.
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
- customer service
- sales and marketing
Arts and Humanities
- English language
Manufactured or Agricultural Goods
- food production
- listening to others, not interrupting, and asking good questions
- talking to others
- looking for ways to help people
- understanding people's reactions
- communicate by speaking
- listen and understand what people say
- do two or more things at the same time
- pay attention to something without being distracted
- exercise for a long time without getting out of breath
People interested in this work like activities that include helping people, teaching, and talking.
They do well at jobs that need:
- Attention to Detail
- Self Control
- Stress Tolerance
- Social Orientation
You might use software like this on the job:
Point of sale POS software
- Compris Advanced Manager's Workstation
- Intuit QuickBooks Point of Sale
Web page creation and editing software