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Hosts & Hostesses, Restaurant, Lounge, & Coffee Shop

Also called: Greeter, Hospitality Coordinator, Host, Hostess

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What they do:
Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.
On the job, you would:
  • Provide guests with menus.
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Greet guests and seat them at tables or in waiting areas.

Knowledge

Business
  • customer service
  • sales and marketing
Arts and Humanities
  • English language
Manufactured or Agricultural Goods
  • food production
Math and Science
  • arithmetic, algebra, geometry, calculus, or statistics

Skills

Basic Skills
  • listening to others, not interrupting, and asking good questions
  • talking to others
Social
  • looking for ways to help people
  • understanding people's reactions

Abilities

Verbal
  • communicate by speaking
  • listen and understand what people say
Attention
  • do two or more things at the same time

Personality

People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
  • Cooperation
  • Stress Tolerance
  • Self Control
  • Dependability
  • Social Orientation
  • Adaptability/Flexibility

Technology

You might use software like this on the job:

Data base user interface and query software
  • Avenista Table Reservations
  • GuestBridge Reserve
Point of sale POS software
  • Hospitality Control Solutions Aloha Point-of-Sale
Spreadsheet software
  • Microsoft Excel Hot Technology

Education

Education: (rated 2 of 5)
high school diploma/GED or
no high school diploma/GED
usually needed

Get started on your career:

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Job Outlook

Average Outlook
New job opportunities are likely in the future.
Salary
$20,930
$17,220
$29,450
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