Hosts & Hostesses, Restaurant, Lounge, & Coffee Shop

customer enterprising personal service ensure quality set table food welcome patrons cash register beverage area

Buffet Hostess, Greeter, Host, Hostess

What they do:
Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.
On the job, you would:
  • Provide guests with menus.
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Greet guests and seat them at tables or in waiting areas.

Knowledge

Business

  • customer service
  • sales and marketing

Arts and Humanities

  • English language

Manufactured or Agricultural Goods

  • food production

Math and Science

  • arithmetic, algebra, geometry, calculus, or statistics

Skills

Basic Skills

  • listening to others, not interrupting, and asking good questions
  • talking to others

Social

  • looking for ways to help people
  • understanding people's reactions

Abilities

Verbal

  • communicate by speaking
  • listen and understand what people say

Attention

  • do two or more things at the same time

Personality

People interested in this work like activities that include helping people, teaching, and talking.

They do well at jobs that need:

  • Cooperation
  • Stress Tolerance
  • Self Control
  • Dependability
  • Social Orientation
  • Adaptability/Flexibility

Technology

You might use software like this on the job:

Spreadsheet software

  • Microsoft Excel Hot Technology

Point of sale POS software

  • Hospitality Control Solutions Aloha Point-of-Sale

Data base user interface and query software

  • Avenista Table Reservations
  • Reservation software

Education

Education: (rated 2 of 5)
high school diploma/GED or
no high school diploma/GED
usually needed

Get started on your career:

Find Licenses
Apprenticeship.gov

Job Outlook

Bright
New job opportunities are very likely in the future.
Local Salary Info
Find Jobs
See more details at O*NET OnLine about hosts and hostesses, restaurant, lounge, and coffee shop.