Counter & Rental Clerks
Also called: Counter Clerk, Rental Agent, Rental Sales Representative, Video Clerk
Produced by CareerOneStop
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Whether they’re renting out a steam-powered carpet cleaner, receiving an antique lamp for repair, or writing up a service order for a fishing boat, counter and rental clerks help customers meet their needs for equipment and services. Counter and rental clerks receive orders for repairs, rentals, and services. They provide information and recommendations to customers, handle cash transactions, and keep records. Rental clerks train customers on basic equipment use and safety guidelines, and provide advice for their particular situation. Clerks check over equipment when it’s returned to ensure that it isn’t damaged, and remains well-maintained. Counter and rental clerks work in a wide variety of settings, including hardware stores, auto rental desks, bicycle, boat, or ski rentals, dry cleaners, and repair shops. Part-time work is common, but some jobs are full time, and busy season hours can be more than 40 hours a week. Attention to detail is essential in this role, along with strong customer service skills and the ability to deal with conflict. There are no formal education requirements for counter and rental clerks and most training is done on the job.
What they do:Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute costs, and accept payment.
On the job, you would:
- Compute charges for merchandise or services and receive payments.
- Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
- Explain rental fees, policies, and procedures.
- customer service
- administrative services
Arts and Humanities
- English language
Math and Science
- arithmetic, algebra, geometry, calculus, or statistics
- listening to others, not interrupting, and asking good questions
- talking to others
- looking for ways to help people
- understanding people's reactions
- listen and understand what people say
- communicate by speaking
Ideas and Logic
- notice when problems happen
- order or arrange things
People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
- Attention to Detail
- Self Control
- Stress Tolerance
You might use software like this on the job:
Data base user interface and query software
Electronic mail software
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- Receptionists & Information Clerks
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