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Bill & Account Collectors

Also called: Collector, Credit Clerk, Debt Collector, Patient Account Representative

What they do:
Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.
On the job, you would:
  • Record information about financial status of customers and status of collection efforts.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.

Knowledge

Arts and Humanities
  • English language
Business
  • customer service
  • accounting and economics
Math and Science
  • arithmetic, algebra, geometry, calculus, or statistics
Safety and Government
  • law and government

Skills

Basic Skills
  • listening to others, not interrupting, and asking good questions
  • talking to others
Social
  • talking people into changing their minds or their behavior
  • understanding people's reactions

Abilities

Verbal
  • communicate by speaking
  • listen and understand what people say
Ideas and Logic
  • group things in different ways
  • notice when problems happen

Personality

People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
  • Integrity
  • Attention to Detail
  • Dependability
  • Independence
  • Cooperation
  • Analytical Thinking

Technology

You might use software like this on the job:

Customer relationship management CRM software
  • ADS Advantage
  • Austin Logistics CallSelect
Data base user interface and query software
  • Relational database software
Accounting software
  • Oracle JD Edwards EnterpriseOne Hot Technology
  • Sage 50 Accounting Hot Technology

Education

Education: (rated 2 of 5)
high school diploma/GED or
some college
usually needed

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Job Outlook

Below Average Outlook
New job opportunities are less likely in the future.
Salary
$35,330
$23,920
$55,020
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See more details at O*NET OnLine about bill and account collectors.