Skip navigation

Bill & Account Collectors

Also called: Collector, Credit Clerk, Debt Collector, Patient Account Representative

Watch Career Video

What they do:
Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.
On the job, you would:
  • Record information about financial status of customers and status of collection efforts.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.

Knowledge

Arts and Humanities
  • English language
Business
  • customer service
  • accounting and economics
Math and Science
  • arithmetic, algebra, geometry, calculus, or statistics
Safety and Government
  • law and government

Skills

Basic Skills
  • listening to others, not interrupting, and asking good questions
  • talking to others
Social
  • talking people into changing their minds or their behavior
  • understanding people's reactions

Abilities

Verbal
  • communicate by speaking
  • listen and understand what people say
Ideas and Logic
  • group things in different ways
  • notice when problems happen

Personality

People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
  • Integrity
  • Attention to Detail
  • Dependability
  • Independence
  • Cooperation
  • Analytical Thinking

Technology

You might use software like this on the job:

Customer relationship management CRM software
  • Austin Logistics CallSelect
  • Microsoft Dynamics Hot Technology
Presentation software
  • Microsoft PowerPoint Hot Technology
Data base user interface and query software
  • Relational database software

Education

Education: (rated 2 of 5)
high school diploma/GED or
some college
usually needed

Get started on your career:

Find Training Find Certifications Find Licenses Apprenticeship.gov

Job Outlook

Below Average Outlook
New job opportunities are less likely in the future.
Salary
$38,100
$26,960
$58,940
Check out my state Local Salary Info Find Jobs

Explore More

See more details at O*NET OnLine about bill and account collectors.