“Keeping information organized and getting things done” could be the motto of information clerks everywhere. And they do work everywhere— courts of law, hospitals, license offices, airports… just about every business out there... employs information clerks. Information clerks process many kinds of information both online and in print. They receive requests, orders, and applications, explain procedures, enter and retrieve data, and file documents. Some—such as front desk clerks— interact with the public frequently, and also handle fees and payments. These clerks often administer private information, so integrity is an essential quality in this field. They are also skilled at using different office equipment and have an excellent understanding of data storage tools and procedures. Although information clerks are employed in many industries, most work in government agencies, hotels, and healthcare facilities. While most work normal fulltime office hours, part-time schedules are common for file clerks and hotel clerks, who also often work evenings, weekends, and holidays. For those clerks who deal with dissatisfied customers, positions can be stressful at times. Clerks who work at airline ticket —or shipping—counters handle heavy luggage or packages, sometimes up to 100 pounds. Information clerks typically need a high school diploma and learn their skills on the job. In some positions, employers may prefer candidates with college experience or an associate’s degree.
What they do:
Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
On the job, you would:
Verify customer and order information for correctness, checking it against previously obtained information as necessary.
Receive and respond to customer complaints.
Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
Business
customer service
administrative services
Arts and Humanities
English language
Engineering and Technology
computers and electronics
Communications
telecommunications
Basic Skills
listening to others, not interrupting, and asking good questions
reading work related information
Social
looking for ways to help people
understanding people's reactions
Verbal
communicate by speaking
listen and understand what people say
Ideas and Logic
notice when problems happen
order or arrange things
Visual Understanding
quickly compare groups of letters, numbers, pictures, or other things
quickly know what you are looking at
People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
Attention to Detail
Cooperation
Dependability
Persistence
Initiative
Concern for Others
You might use software like this on the job:
Data base user interface and query software
Data entry software
Microsoft Access
Enterprise resource planning ERP software
Oracle JD Edwards EnterpriseOne
SAP
Electronic mail software
Email software
Microsoft Outlook
high school diploma/GED or some college usually needed
Get started on your career:
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