Order Clerks
Materials Specialist, Order Clerk, Warehouse Clerk, Warehouse Person
What they do:
Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
On the job, you would:
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
- Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
- Recommend merchandise or services that will meet customers' needs.
Knowledge
Business
- customer service
- administrative services
Manufactured or Agricultural Goods
- manufacture and distribution of products
Engineering and Technology
- computers and electronics
- product and service development
Education and Training
- teaching and course design
Skills
Basic Skills
- listening to others, not interrupting, and asking good questions
- talking to others
Social
- looking for ways to help people
- changing what is done based on other people's actions
Abilities
Verbal
- communicate by speaking
- listen and understand what people say
Ideas and Logic
- notice when problems happen
- order or arrange things
Visual Understanding
- quickly compare groups of letters, numbers, pictures, or other things
- see hidden patterns
Personality
People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
- Attention to Detail
- Cooperation
- Integrity
- Self Control
- Stress Tolerance
- Dependability
Technology
You might use software like this on the job:
Enterprise resource planning ERP software
- Microsoft Dynamics
- SAP software
Presentation software
- Microsoft PowerPoint
Electronic mail software
- Email software
- Microsoft Outlook
Education
Education: (rated 2 of 5)
high school diploma/GED or
certificate after high school
usually needed
certificate after high school
usually needed
Job Outlook
Below Average
New job opportunities are less likely in the future.
Explore More
- Customer Service Representatives
- Postal Service Clerks
- Procurement Clerks
- Sales Representatives of Services
- Shipping, Receiving, & Inventory Clerks
You might like a career in one of these industries:
See more details at O*NET OnLine about order clerks.